Hathway Cable & Datacom — Home broadband not giving the requisite bandwidth as promised

Address:	400067
Website:	hathway.com/Broadband/HomeBroadband

Incident :
I have taken a home broadband connection from Hathway in Nov 2015. They promised 50Mbps speed till 25GB and later on full utilization it will drop to 1Mbps. I never got speed above 1 Mbps except once or twice when it went up to 7Mbps. I complained multiple times but they kept saying that there were some system challenges and last mile problems and they are in the process of fixing it. In the meanwhile my renewal of 3 months came up. Hathway requested that I go for a higher plan as my usage was more (genuinely so). I complained about the speed I get and hence would make no difference whatever plan I go for. They promised to resolve the issue. SO I made the payment with a higher plan of 50Mbps speed till 50GB and later on full utilization it will drop to 1Mbps. Post this it was a nightmare. I had phones continuously coming from them for payment though I had made it. If I called the call center they said that it was an error in the system and I need not worry. They would give me a complain number and the next day it would automatically close the ticket without any resolution. Twice I had the payment guys reaching out an making statements like "We are coming to collect the money, keep the cheque/cash ready". The speed issue was not getting resolved and on top of it I had people calling me for making payments which I had already made.
Desirable Resolution:
I need my connection services delivered as per the package. Since for the past 5 months I have never got what i paid for I need Hathway to extend the service for the next 6 months free of cost.