Hathway Cable & Datacom — Internet billing issue account #1253635

Address:Rangareddy, Andhra Pradesh, 500060
Website:www.hathway.com

Hi,

I'm getting Billing mailers from Hathaway.

I have utilized prepaid Internet service from Feb 2015 till September 2015.

I have cleared every one of the bills since September in prepaid mode as it were.

Post that, I moved to Chennai and there's nobody utilizing the Internet association since that time .

When I checked my messages in March 2016, I was astounded to see different billing mailers, Hence I rang the customer support and asked why i got charging email since i'm not a post-paid client.

The delegate requesting that I send an email to "[protected]@hathway.net" clarifying the circumstance and educated that the charging sum will be wiped out and I will not get any further messages.

In any case, the messages I sent to the above email ID were not being delivered (attached screenshot here). Henceforth, i rang the customer care again and explained the circumstance. I have got a confirmation that I should not get further messages.

I would like to re-iterate that the association was just in prepaid mode just and there's nobody as of now dwelling at the house.

I will return back to Hyderabad in May 2017 and I'm wanting to continue the service From that point on wards.

Kindly keep the association on hold ASAP.

I'm not hoping to pay any bills for the months I never utilized.

Respects,
Prashanth
[protected]
+1 photos
Was this information helpful?
No (0)
Yes (0)
Hathway customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Hathway
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    30%
    Complaints
    6926
    Pending
    0
    Resolved
    2006
    Hathway Phone
    +91 25 3252 0310
    +91 11 6165 6655
    +91 25 3252 0330
    Hathway Address
    "Rahejas", 4th Floor, Main Avenue, Santacruz (W), Mumbai, Maharashtra, India - 400054
    View all Hathway contact information