Hathway Cable & Datacom — Internet service | |||||
I am a Hathway Internet user from the past 8-9 months and I have forgotten the number of complaints I have filed with them regarding the speed of the Internet service but no permanent solution. Its been a regular affair that I have to call them for getting improvement in speed and it back to the same scenario by next day. I have taken 5Mbps plan with them but I hardly get it. Right now, I am able to get this page (and other websites) after trying for 15-20 mins, speed is o Mbps as per BSNLSpeect Test.com. I call them each time and they do something from their end after that the speed improves and then next day the same story. There is no escalation channel and no dedication to give a permanent solution. Another problem I faced with them is until last month, they were running special offers by paying early but in order to get it implemented, you have to call numerous times as there is no co-ordination between there teams. Its a nightmare to get something from them and I am pissed off now. Was this information helpful? | |||||
Hathway customer support has been notified about the posted complaint. | |||||
2 Comments | |||||
Comments
Network connection problem to I want to change my new pattern wifi router. Than my problem could be sould. Thanking you
Reply
Updated by rambabu, Aug 25, 2016
I have not received any update data.on this from Hathway and not seeing any improvement in service as right now, I am only getting 50 mbps every moth los of data onely 2 days working 20 gb 50 mbps, ofter next day 2 kbps how is it possible this to much cheating. onely weare using for mobile phones.that also only 2 members.. we dont want to encourage this hathway network..
I have not received any update data.on this from Hathway and not seeing any improvement in service as right now, I am only getting 50 mbps every moth los of data onely 2 days working 20 gb 50 mbps, ofter next day 2 kbps how is it possible this to much cheating. onely weare using for mobile phones.that also only 2 members.. we dont want to encourage this hathway network..
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