Hathway Cable & Datacom — Monthly Recharging

Address:	Pune, Maharashtra, 411038
Website:	www.hathway.com/Home/NodalOfficer

Need your help!

I “Vivaswan Nimkar” do have prepaid connection of Hathway Digital TV in Kothrud, Pune. My monthly subscription is 400 INR and my card details are[protected].

I am trying to recharge my cable subscription from last one and half month. I have given the monthly subscription amount to your agent “Navnath” (his Mob no – [protected]) on 8th Aug 2016.
This is happening second time, even for July month’s subscription recharge he took more than 15 days.

Please let me know, it requires one month to recharge the Cable subscription. I am doing daily follow up calls to your agent for recharging, however all efforts are without success.

It is annoying for customers like me as we always pay on time, however every time recharging a monthly subscription is frustrating task.

Request you to revert whether there is any chance that my problem will be resolved or should I move to other subscriber. In case I move, whether I will get my 400 INR back or should I go to consumer forum.

Request you to revert as soon as possible. It is more than month my set top box is not recharged in spite of paying the subscription charges regularly.

Regards
Vivaswan