Hathway Cable & Datacom — Not refunding payment amount after failing to provide internet connection

Address:	560005
Website:	www.hathway.com

Dear Consumer Complaints forum,

I approached Hathway broadband on April 9th in order to install broadband connection at my home. These cheats at the time of payment talked about so many goodies and said that the connection would be installed in a day or two. However as soon as the money was deducted from my account - a full 3800 rs the executives started misbehaving with me when I called. I waited a full 9 days for my connection but to no avail. Finally the executives said that they don't have permission to lay connection in my area. If they did not have the permission to lay cable in my area by their supervisors, why did they collect money from me? This is pure fraud and cheating. I daily called Mr Praveen from Hathway and the Hathway customer care. The customer care executives are so incompetent, they never called me back and my complaint was put to resolved even without asking me once. Their cheating went to such levels, that when I asked for refund these cheats even denied that saying that my amount is not being reflected in the system. If my amount is not being reflected in their system, is that my fault? When they have to collect money they will weave huge lies and forgery, but when it comes to providing the connection they will start being themselves - Cheats. I strongly advice against taking services of these cheats if anybody does not want to lose their hard earned money to these fraudsters.
I am attaching my receipt here. The money was collected by Mr Basavaraju from Hathway and along with him there was another person whose number is: [protected].

I have been trying for a refund amount of 3800 Rs which I had paid for a subscription of Hathway internet for 3 months which I have still not received.

I would like to request for a quick refund as soon as possible or else I will take legal action in a consumer court against the company for their gross misconduct.