Hathway Cable & Datacom — Refund

Address:	560016
Website:	Customer Service

Hi,

On 11 July I had placed a cancellation request and haven't used the services since then, which was the same day I made the payments. Before making the payments I spoke to an agent for the confirmation and they mentioned it would reflect. After making the payments I spoke to the another agent and he mentioned that the offer would not be applied, Since the offer was not applied I mentioned that I like to cancel the service and would request for refund, the executive mentioned that once the request for cancellation is placed the executive would collect the router and post that 15 days the refund will be processed. I have called many times for the refund and to have the router collected as no call or executive had come to collect the router after placing the cancellation request, but for the refund all they would say is concerned team will get back to you. Today as on 18 October 2016 I get to know a new info that the Hathway would not process the refund even after cancellation and router has been taken back.
Account # is [protected], I have made atleast 200-300 rupees rs of the calls, I know for Hathway it would mean nothing but for me the calls and the payment made for 4800 odd through a CC means alot. Request to check the internet usage, calls and call logs from the day of cancellation and have hathway provide the right solution.

Sebastian