Hathway Cable & Datacom — Unethical behaviour from your team.

Address:	560085
Website:	www.hathway.com

I had an connection from Hathway and my account number is 1496931. On 7th of may internet connection went down and I was unable to get any connection. After that I called customer service to raise a service request. I was promised with 24 hours it would be up and working. But before 24 hours I received a message saying my ticket is closed. But my issue was not resolved.

I again called back same day to check why my ticket was closed without my issue being not resolved. So they gave me another ticket number informing it would be resolved with in 24 hours. So by this it been more than 16 hours with no progress but I was promised saying 24 hours my connection would be up. So I waited...

11th may I waited and no one turned up nor anyone called to check. But I got a message saying my ticket is closed. So I again called up customer service and requested to speak to manager. But I was denied and was placed on hold for more than 20 min and then my line was disconnected. I called back again and was denied manager and my line was disconnected.

I lost all hope and I was forced to go for different vendor for internet as I work from home and with few hours I got the connection. I am only requesting for a refund for the money which I have paid.