Hathway — Cable Operator's Notorious activities

Address:

Bangalore, Karnataka

Hello, Myself Sudeep, a resident of Banaswadi, Bangalore. We have been faithful customers of Hathway for the past 15 years.I would like to bring to your notice about the notorious activities of the Hathway Cable operator in my area. I had subscribed for HATHWAY HD in the month of June. I had paid Rs.5600 as a whole for a 1 year subscription that would last till June 2015. However, it was only after installation that i had realized that we had been tricked. The cost of the entire Hathway HD package comes up to Rs 3700 only. We had recieved this information from the main office (St. John's Road) . The issue does not end here, the cable operator then demanded the old set top box we had been using free of cost. We told him to either provide a bill of the new Hathway HD package or provide a nominal amount of Rs 500-1000 and take back the old set top box. But he straightaway refused, and started throwing tantrums. He was abusive and violent in his approach and behaviour. After a while, he disconnected all the channels (close to 400 of them) in no time.This, despite the fact that we had paid the full amount! We are deeply dis-satisfied with such sub-standard service and operators. We humbly request the concerned HATHWAY authorities to kindly take such people to task and reprimand them with immediate effect. Thanks, Sudeep