[Resolved]  Hathway — Cable TV

Address:

Hyderabad, Andhra Pradesh

Dear Sir/Madam, With great frustration I am writting this complaint... The poorest Cable service is experienced from Hathway and supported cable TV providers. I am looking for few clarifications from Hathway. Does the setup box provided by hathway has no warranty/guaranty? If No, does this mean you are producing such dummy products? If yes, I am facing some serious issues/no responses from the cable providers. To explain it more clear, I took Hathway setup box to avail cable service from one of the local cable providers in May 2014. With in 6 months I faced issues with my setup box. I asked my cable provider to look into the issue. To my surprise I had to call this guy (Raju[protected] daily 10 time to come and check the issue. Finally he came after 5-6 days and checked for signal strengths and said there is some issue with setup box. And he took away the box and he told it will get resolved in a day or 2. Days, weeks, months are getting passed. But no response or responsibility is experienced from either concerned person/hathway setup box repairer. It is almost 3 months passed, either I get ignored or some junk answers when I ask about setup box. What kind of tracking is being done at Hathway front to satisfy/to encourage people to suggest/support Hathway products. I hope I have valid reason at least to get answer whether I would be getting my setup box or not. Hope this gets addressed ASAP. Thanks in advance, Pavan