Hathway Cable TV — Cable not working

Address:

Bangalore, Karnataka

Its 4 days now since my cable TV went blank. Have called call centre multiple times. Replies have ranged from 1. System down, cannot check details 2. System upgrade call after 1 hour 3. Complaint logged, technician will come home in few hours 4. Technician must have come, hasnt he come? The status as off now, no fix...CABLE STILL BLANK. This in spite of me identifying the problem and updating them multiple times that its a very simple fix. Problem identified by me is that, the cable connection from the junction box into my house has been removed from the junction box. Technician just has to put in a screw into the cable and attach it to the junction box. Its 4 days and still they havent cared about it.