[Resolved]  Hathway — Change package and amount forcefully

Address:Ghaziabad, Uttar Pradesh

Dear Team, I am a Hathway customer since 2012, when I started I had taken the same quarterly plan and used to pay around 1250 then after two payments, they changed my payment to 1375 which I paid till 03/2013, and on next payment they stopped my internet connection and forced me to pay 1545 instead, I told them that I have not changed my plan then why are you charging more money, but they stopped my internet connection and forced me to pay 170 Rs. (in cash) to make it 1545 Rs. At that time they told me that earlier your plan was 512 KBPS but now it is 600 KBPS, to which I said "did I ask you to change my plan", they forcefully changed it and forced me to pay more for new plan though I never requested them to upgrade my plan. Also they have removed my bill history prior to 2013, they are cheating on their customer and cheating on legal grounds as well. Now again after 2 years they repeating it same way, today I got call that due to increase in Service tax next payment would be 1740, when I asked it is only around 1.5% increase in service tax, how come it changed from 1545 to 1740, but Hathway representative told me that new plan value is raised by Rs. 50, how can they change my plan value when I have not opted for new plan and they can not charge more on my existing plan. Dear team, we need to raise voice against them, they are forcing their policies and disturbing customer. Please take this concern on mine to Hathway in a very very strong manner. They said my connection would expire by 2nd Jul and I know after that they'll disconnect it before I am left helpless. Please resolve this ASAP. Please check attached snapshot, you can see my payment on 03/13 was 1375 to which they forcefully added 170 but history prior to that is not available. Please punish them. We can not afford to install new internet connect every year/ or two. Best Regards, Jaswinder Singh.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Aug 7, 2021
Complaint marked as Resolved 
Hathway customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Jaswinder Singh,

We apologize for any inconvenience, please share your account number with us. We will get back to you.

Regards,
Hathway Broadband

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Hathway
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    30%
    Complaints
    6926
    Pending
    0
    Resolved
    2006
    Hathway Phone
    +91 25 3252 0310
    +91 11 6165 6655
    +91 25 3252 0330
    Hathway Address
    "Rahejas", 4th Floor, Main Avenue, Santacruz (W), Mumbai, Maharashtra, India - 400054
    View all Hathway contact information