Hathway — cheating by offering high speed and not delivering it

Address:Bangalore, Karnataka

I have taken the hathway boradband connection around 3 months back. The company had offered a connection with 50Mbps speed But I have never got the speed. Almost everyday the internet speed will be too less that I will not be even able to load google or the speedtest website. I have contacted the customer care almost 30-50 times during the last 3 months and everytime I was assured the issue will get resolved permanently within 24 hours, on the next day I will get ans sms saying that the issue have been resolved, but the internet speed will be the same as before. If I call again the customer care team will say the issue was resolved and this time its new issue and will take another 2 hrs to get resolved. Now the download in speed is showing as 50 Mbps, but the upload test itself is failing and hence I am not able to open any site other than the speedtest. I had even contacted the nodal officer many times, but he takes the first call, assures the issue will be resolved within half an hour or so, and will not attend any further call, and the issue also will not get resolved. My account number for hathway is : 1194874 Please let me know what other details I need to provide to launch a consumer complaint against hathway. Thanks, Ranjith Babu K [protected]
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    Resolved
    2006
    Hathway Phone
    +91 25 3252 0310
    +91 11 6165 6655
    +91 25 3252 0330
    Hathway Address
    "Rahejas", 4th Floor, Main Avenue, Santacruz (W), Mumbai, Maharashtra, India - 400054
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