Hathway — Customer Service and Techical Team is just playing with customers Pain

Address:

Bangalore, Karnataka

Dear Sir, I am Piyukh, a software professional at Bangalore. I am writing this email to inform you that for past few weeks I am facing continuous issues with my Internet Connection taken from Hathway. Most if the time I work from home for my oficial works which are extremely importan for me. Several times I have launched my complains, but NO action has been taken yet. For last copuple of days I was literally begging towards those people while in customer service call saying please please either tell me how to terminate this connection of send someone to visit my place to fix my issue. On each and every call they are just saying "We understand sir your situation and we will definately send some Technical person to visit our place and I am escalating your casr to the concerned team". For last few days being a customer of them, I really can't explain that how many times I had to call them to fix my issue and same story I kept receiving. Even today I tried twice to connect to their supervisor once I caled them, but for 15 mins I heard different musics. But none got connected to listen my issue. Two days back, someone called me from the number [protected] saying he will be visiting my place in nect 30 mins. Already 3 days over and it seems to be the longest 30mins in my life. On that day I left all my jobs and waited for that guy to come and just wasted my time. I tried to call back to that number, but that number seems to be busy on 24x7 basis. On a daily basis, whatever the complain I am launching, next day in the morning, I keep receiving one SMS saying your complaint has been close. And funny thing is that none took that for me and nothing was resolved. I am not sure, to whom I should approach to get this sorted out for me. I don't know how to terminate it even, because these people are not leaving me anyways. It sems, they are just making fun and playing with my pain. I completely gave up and have lost my mind. So this is my humble request that if you can do something for me to get out of such a situation and get a proper solution from them. My Hathway Broadband account mumber: 1302269. Right now, it is 12:55AM and I am connected to my mobile internet connection and writing this email having my last hope on you. I really really need Help on that and expecting a solution ASAP. Regards, P R DAS, Bangalore