Hathway — Digital Cable TV

Kayl

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560004
Website:	www.hathway.com

I had made advance payment for One year subscription of the VAJRA package for two connections (VC NO[protected] / ID- [protected]). The service for one tv was OK while the other was terrible from the begining. I had informed them about the video and sound cracking and also not receiving few channels for months eventhoug I had paid for the service in full. They said they are refreshing from there end but nothing would happen. My subscription ends this November and the service is hopeless. I have called and reported the above same problems to customer care and they have done nothing. It is the same refreshing at their and power off and power on from customer's end. They say they are sending there personal to look into the problem but none show up. I want a full refund as I did not receive the service I had paid for. I certainly will not be using their service anymore. Lokesh

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Comments

Hathway Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Kayl,

we apologize for the inconvenience. An executive will get in touch with you ASAP.

Regards,
Hathway Broadband

Kayl

from Bengaluru, Karnataka

The problem still hasn't been resolved but today I receive an sms saying that the issue has been resolved. What nonsense is this.

Kayl

from Bengaluru, Karnataka

Since the HATHWAY representatives never showed up, i decided to switch to another vendour. But, as my 1 year package ended I started receiving messages to subscribe.SHAMELESS HATHWAY. The representative arrived to collect money for the package and I gave him some sound gyan. But this man wanted me to forget the past and it was my mistake that I hadnt contacted the regional office. IRRESPONSIBLE REP. They on checking my connection he said that I wasnt receiving any signal as the cable I have been using from there junction wasnt HATHWAY cable. I told him it had been 1year since their rep had given the connection. But again, this man wasnt accepting the fact. He then wanted me to pay 300 rupees for the wire and I reminded him that HATHWAY owed me 1 year refund payment. A SMALL SIGNAL STRENGTH CHECKING COULDNT BE DONE BY HATHWAY- ITS A SHAME THEY HAVE A CUSTOMER CARE AS THIS INCIDENT HAS PROVED HOW INCAPABLE AND DISJOINTED THEIR OPERATIONS ARE.

I STILL AM WAITING FOR MY REFUND AND STILL NO AREA MANAGER HAS CONTACTED ME.