Hathway — Digital set top box not working

Address:	500076
Website:	www.hathway.com

We have a set-top box from Hathway at Mallapur, Hyderabad for digital TV. For the past one month, it displays "Not authorized" for all the channels that we have subscribed. We called our local cable guy and he asked us to contact hathway to resolve the issue. These are the relevant numbers that we were asked to mail them. I have mailed these numbers, tried calling them, but no response. The phone keeps ringing but nobody picks up. One of the most idiotic customer care I have seen so far. LCO[protected] MAC24767D819E68