Hathway — Disconnecting the internet very frequently

Address:

Bulandshahr, Uttar Pradesh

I paid the bill on 15th Feb 2015 hoping that my internet service would get resumed the very same day. But I got to know (when I called them) that it will get activated on Monday because Sunday is holiday. Then, on Monday (16th Feb 2015), my internet service gets activated but the very next day, i.e. Tuesday (17th Feb 2015), it got disconnected again and when I called them, the automatic voice told me that my service is deactivated. They didn't even bother to tell me the reason. And my call was forwarded to billing department and the person on the other end told me that I didn't make the payment and that's why my service got deactivated, even though my internet was activated on Monday (16th Feb 2015). Sometimes, I don't get my internet for days but the bill comes on time. If I pay for whole month then if they keep my internet off for days, shouldn't I get some refund?