Hathway — Fraud and cheating..Poor connection

Address:

Bangalore, Karnataka

Sir, My name is Aby Joy, Hathway account no is:1338385. I took this connection by hearing there high speed connection of 50 Mbps speed with 30 gb usage.The salesman convinced me that this is the best connection in bangalore and he took 3 month money from me and said n the beginning you have to take 3 month and after 3 month you can pay the one month rent.After taking the connection it worked fine for 1 St one month and the problem started.but I didn't mind and after 3 months I asked for 1 month subscription but they said they do not have any option of 1 month, again I have to pay 3 month rent.so I paid 3300 for 3 months on aug13 and after that sir I never use this connection for continuously one hour..if you check my call list last one month I spent almost[protected]Rs to call their customer care..if we call most of the times call won't reach to the executive but t will get disconnected..and if we get also they will put the call on hold and will say it will be rectified in 24 hrs..or the technician will visit my place..but nothing happened till date..So for last 1 month I never be able to use this connection.I work from home sir and because of this connection I never able to do my job and am in a position that I will loose my job..missed many conferences and client video conferences.I have been repeatedly suffering loss of Internet connection due to which I suffered heavy damages of work and income to me.Because of this poor connection I visited their local office and I found there is no one there to complaint, no managers.nothing.only this customer executives.so I asked them to terminate the connection and refund the money I paid.But they are telling they can't refund the money..means I have to sacrifice this for next 2 months..Someone please help me..this is a real case of cheating..please check my call log for proof..I wish no should go this mental torture I am suffering..