[Resolved]  Hathway — FREQUENT NET DISCONNECTIONS AND PATHETIC RESPONSE OF CUSTOMER CARE

Address:

Hyderabad, Andhra Pradesh

This is Dr S SRIRAM from Hyderabad with Hathway BB AC.NO.1338512. I have got Hathway BB installed on 15 th May 2015 with 3 months package costing me Rs 2920/-. It has hardly been a month since installation, repeated net disconnections are bugging me .Recently there was a net disconnection on 19th of June 2015 since 4 pm in the evening. I have raised a complaint on 20.06.2015 with no.13159312 with a promise that the issue will be resolved in 12 hours. To my utter shock i received a SMS on my mobile on 21.06.2015 stating that the complaint has been closed. How can my complaint be closed without resolving the net connectivity???. I called up customer care again on 21.06.2015 and they registered another complaint and promised me that the issue will be resolved in 6 hours.The issue has not been resolved till now i.e 22.06.2015 11 am.I receive an SMS on 22.06.2015 that the complaint no. 13171116 has been closed. AGAIN HOW CAN MY COMPLAINT BE CLOSED WITHOUT RESOLVING THE NET CONNECTIVITY ISSUE??? What sort of a customer care is this??? I AM FED UP WITH YOU HATHWAY PEOPLE. I AM ISSUING A NOTICE AGAINST HATHWAY FOR ALL THE INCONVENIENCE CAUSED TO ME I DEMAND FULL REFUND OF THE AMOUNT PAID BY ME I.E RS 2920/- WITHIN 1 WORKING DAY FAILING WHICH I SHALL PROCEED LEGALLY AGAINST HATHWAY IN THE CONSUMER COURT. EXPECTING A POSITIVE RESPONSE ATLEAST NOW FROM A SENIOR EMPLOYEE OF HATHWAY TO ADDRESS MY CONCERNS.