Hathway / Gujarat Telelink [GTPL] Customer Care

Hathway / Gujarat Telelink [GTPL] Customer Care

GTPL Hathway Pvt. Ltd.

C-202, 2nd Floor, Sahajanand Shopping Centre, Shahibaug
Ahmedabad District
India - 380004
Landmarks:Opp. Swaminarayan Temple

Customer Care Phone Numbers and Contacts

1800 419 0419
1800 233 0233
+91 79 2657 7555
+91 79 2562 6476
+91 26 1249 2481
+91 97 2763 3633
Branch Locator

Register Query / Complaint / Feedback

Track Service Ticket

Customer Support


9, 4th Floor, Navratna Avenue, Near Ramji Mandir Temple, India Colony Road, Bapu Nagar, Ahmedabad - 380024

View More Information...
Satisfactory Rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hathway / Gujarat Telelink [GTPL] related photos (70)

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Hathway / Gujarat Telelink [GTPL] Customer Care related pictures (70)

Hathway / Gujarat Telelink [GTPL] Complaints & Reviews

Hathway / Gujarat Telelink [GTPL] — 7 - bad or not signal contact to cable operator.

 Kishor Menghani on Feb 7, 2016
From last one month or above we have facing subject problem regularly. Every day minimum 50% time our TV shown subject message and we are just waiting for start channels. Don't know it is only in our area or for all but I think, I have invest my money in wrong thing b'coz each n every time our cable operator said, its not our side its error from gtpl....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Hathway / Gujarat Telelink [GTPL] — Installation pending for new connection

 ronak223 on Feb 4, 2016
Please arrange for installation for new GTPL broadband connection at below address.

Vijaybhai V Shah
223, chandranagar society,
Opp. vrundavan bus-stop,
waghodia road,

Note: Already amount is paid by cheque on 24th Jan 2016. But, installation is pending from GTPL.


Ronak Shah...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Hathway / Gujarat Telelink [GTPL] — Set top box in error 7, no signal

 Jatin Bhatiya on Feb 3, 2016
Hello sir/madam my name is jatin bhatiya and i am from borsad dist:anand i am buy set top box(Gtpl) by kesari cable, borsad 04/01/2016 but many call in this company because error-7, no signal, bad picture quality local cable check this but no idea and gtpl company not solve this problem.my nuid number:2934583546(Gtpl) and my mobile number is 9724490389.please solve sir/madam....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Hathway / Gujarat Telelink [GTPL] — Slow speed problem

 Ajay2592 on Feb 3, 2016
I had purchase an internet service from Gujarat Telelink Pvt Ltd worth rupees 6600 and i had also purchase a smart day night unlimited download plan. In this plan 56KBps speed is mention in day and 256KBps speed in night. I had purchase this plan in august month and i am phasing slow speed problem from last 5 months i had complied 15 to 20 times but company is not responding Recently I had compiled today and company ask me to wait still 7 pm now company had asked me to wait till tomorrow. Its my humble request to you to take steps against this company.

Thank You...
Complaint comments  Read comments Complaint category Broadband

GTPL — No support from customer care as well as local,

 Jay Kapopara on Feb 1, 2016
Few days ago my 7 years son make some changes in remote setting, and i tried to complaint company to resolve it but they denied and forced me to ask local cable operator...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Hathway / Gujarat Telelink [GTPL] — Complaint regarding service and handling of issues of net connectivity (Complaint no. 1042591)

 Niket Prasad on Jan 30, 2016
Dear Sir/Madam,

We had taken a GTPL connection on 9th January of 2500 4Mbps and 12 months validity. My username is niketprasad_rj. We had paid on the 9th itself and have a receipt of the same. However Mr. mahendra(phone number: 9099979720) after promising did not give us connection till 16th January that too after I had raised a complaint.(Complaint no. 1018415). On 16th he tried to take an extra 150 rs( for providing service) which we refused and he created a scene for the same and threatened us that if we have issues we should not contact him.

Our connection is not...
Complaint comments  Read comments Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — About very very very slow speed

 hiteshpatel18301830 on Jan 26, 2016
I am not satisfied with your internet speed. last 1 month its very poor, and when i call the customer care they will never receive my call. i hope so you can give me proper solution about this problems.

As per plan my net speed is 2 MBPS (9 TO 9) And other time 512 KBPS but i got 0.67 MBPS. please check attached screen short....
Complaint comments  Read comments Complaint category Internet Services

Hathway / Gujarat Telelink [GTPL] — Extended time taken for broadband cable.

 Pankajgobind2 on Jan 23, 2016
On 15th January 2016 morning at 10 AM I lodge a complain regarding my net connection had failed to perform & there were no signals. After a day SMS came from GTPL authorities that my problem has been resolved but actually it did not. I again complain for situation & GTPL found that my cable connection was removed by somebody. GTPL insisted that new cable was to be laid and the fault was repaired on 22nd of January 2016 late evening.
Sir, my request is these EIGHT full days to be extended to me as no service period during which I could not use internet connection provided to me by M/s GTPL...
Complaint comments  Read comments Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — Cable operator is not answering

 bipin talaviya on Jan 23, 2016
I m customer of gtpl cable.. due to my personal reasion i have changed my house ...since last many days I am calling gtpl service provider (piyush cable at rajesh tower road, baroda) to set cable at my new house... but he is not coming... And not peaking up my phone...
As I have old gtpl setup box I can not change my box...
So.. please help me to get my connection ...
Complaint comments  Read comments Complaint category TVs

Hathway / Gujarat Telelink [GTPL] — Internet

 bhaveshbhai sai on Jan 23, 2016
Worst administration...it seems you people dont give salary to your employees thats the reason they have no interest in resolving costumer complain..only they contact for new connection and after installation they are vanished somewere...in vadodra pratapnagar area mr deepak handles the area..with his team and himself these poor guys are helpless to solve problems and never lift the mobile rather the mobile is diverted to some others number ''''hopeless people...shame on you all...
Complaint comments  Read comments Complaint category Computers & Accessories

Hathway / Gujarat Telelink [GTPL] — Gtpl cable connection not working properly yet 15 day

 sk satish on Jan 19, 2016
Hello sir
finely the install a gtpl concoction some time letter but channel was not working properly . It never works well, I have complain for that but the company's executives never needful. they never solve complain in time. our cable connection is not working in 15days.i have contact my area gtpl service provider but not solved my problem.
i also contect 9727-633-633 this nomber .but not a problem solve,
Name : satish patel
Contact No:9276864402
Address : b-15, madhav park, near kvya flats, opp, panchavtisoc. gopal chowk .
ahmedabad 382350....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Hathway / Gujarat Telelink [GTPL] — Refund

 Devang Bhuva on Jan 19, 2016
04/12/2015 ko muje Bapunagar GTPL Branch se muje mail aaya tha ki aapko 45 days me refund mil jayega. Par aaj 46 days ho gaye he phir bhi muje refund nahi mila he. Jab mene aaj GTPL me call kiya to muje bol rahe he ki aage se jab refund aayega tab aapko milega. hum kuch nahi kar sakte......
Complaint comments  Read comments [3]Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — Net band

 ram ketar gupta on Jan 19, 2016
Rsgupta134 request id 1021801 abhi tak net chalu kyo nahi hua 12.1.2016 se band chal raha hai Ramketar gupta 8733856646...
Complaint comments  Read comments [1]Complaint category Desktop Computers

Hathway / Gujarat Telelink [GTPL] — For automatic activation service and not refund bill. [Resolved]

 Kapil013 on Jan 16, 2016
My mobile number 8980041540. this number postpaid and activate the tariff service without inform. so i will refund my bill and deactivate service....
Complaint comments  Read comments Complaint category Unauthorized charges

Hathway / Gujarat Telelink [GTPL] — Poor service. Responses

 Valiant on Jan 15, 2016
Since 3 days I m sending mail, call and discussing fir service . But your person Mr Gunjan, Mr Bharat and other Motera Service responsible person not responding. I don't know what is your policy provide customer satisfaction n service tym. Can I have your responsible authorities contact detail???? Can GTPL will extend these days in my package???...
Complaint comments  Read comments [1]Complaint category TVs

GTPL — 651 error last one year call everywhere nodal officer also but total time west

 snchavda on Jan 13, 2016
Sanjay66 my id >> last one year i face 651 erro >> for this i call customer care >> write complain >> but backhand officer mr chirag or Dharmesh resolve it manual jsut sit office >> no one comemy home >> last 5 day my net totaly close >> i call chirga nodal officer but they just play with me >> i also live from office for this visit but they not come >> today 13-1-2015 i callchirga and remind for i have 651 problem he say me dont call me nikal na he to nikalde or ho sake vo utha le >> i also call dharmesh but he not pik up my call >> if gtpl office read thiskindly note : >> GTPL...
Complaint comments  Read comments Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — Cable cut by GTPL technician

 Yogesh Makwana on Jan 11, 2016
Dear Sir/Medam. I am using GTPL internet more then 3 years, cable installed by GTPL only. Yesterday GTPL engineer came and cut the cable without any information and said you have to open complaint for this. I have already paid charge for one year. Now my internet is down since yesterday and no one is responding to solve this issue which done by them. Please help....
Complaint comments  Read comments [1]Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — Not satisfied with service and response on customer care number

 Pruthvirajsinh Gohil on Jan 10, 2016
I am common man I am gtpl customer I do have a cable connection They have provide us set top box which was working properly but from last 20 days it is not working Analogue channel is working through it but digital channels not working properly But in neighbours having proper working of their set top box I am complaining from last 6 days Even my complain is on argent basis as per they have told me When I do wants to know my complaint status they are just replying that technician will come and visit from last 4 days but when ever i ask on customer care number they are saying technician...
Complaint comments  Read comments [4]Complaint category Satellite, Cable DTH TV

Hathway / Gujarat Telelink [GTPL] — Net (broadband) frequently not working.

 rameshchandra p thaker on Jan 10, 2016
I am using broadband of gtpl.since last three days my net is not working i have complain to cust.care they says our tech.will come their in 24hrs.working days i have given cop.on date 7/01/2016 comp.no.1003710 but still no body has come to resolve the prob.my id is .rameshchandra8 so.pl.go thr.the matter and solve my prob.as soon as possible.thank you....
Complaint comments  Read comments Complaint category Internet Services

Gtpl Signal Not Gained — I installed set top box but signal not gained properly

 rams_3303 on Jan 6, 2016
I am installed set top box made by gtpl. Last three days signal not gain properly. I am complaint to cable operator. No body attend....
Complaint comments  Read comments Complaint category Entertainment and Recreation

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