Hathway / Gujarat Telelink [GTPL] Customer Care
GTPL Hathway Pvt. Ltd.
Customer satisfaction rating: 2%
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Hathway / Gujarat Telelink [GTPL] Customer Care

GTPL Hathway Pvt. Ltd.

C-202, 2nd Floor, Sahajanand Shopping Centre, Shahibaug
Ahmedabad District
India - 380004
Landmarks:Opp. Swaminarayan Temple

Customer Care Phone Numbers and Contacts

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Branch Locator

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Customer Support


9, 4th Floor, Navratna Avenue, Near Ramji Mandir Temple, India Colony Road, Bapu Nagar, Ahmedabad - 380024
6th Floor, Monalisa Complex, Near Kalyan Hotel, Next To World Trade Centers, Sayaji Ganj, Vadodara - 390005
Pratiksha Complex, 10th Floor, Mahalakshmi Cross Road, Paldi, Ahmedabad - 380007
4th Floor, City Pride Complex, Behind Nalanda Hotel, Mithakhali Six Cross Road, Mithakhali, Ahmedabad - 380009
3, Kadambari Society, Near Sharda School, Opposite Jivraj Park Society, Jivraj Park Cross Road, Vejelpur Road, Jivraj Park, Ahmedabad - 380051

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Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hathway / Gujarat Telelink [GTPL] related photos (84)

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Hathway / Gujarat Telelink [GTPL] Customer Care related pictures (84)

Hathway / Gujarat Telelink [GTPL] Complaints & Reviews

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Hathway / Gujarat Telelink [GTPL] — HD setup box

 Vishnuprasad R Trivedi on May 27, 2016
I am using your chennal at my resident since last two years. This year on 10th April your local service provider contractor came at my resident to collect fees, at that time I handed over more then Rs 5000/- to your agent for new HD setup box. After waiting for long time due to shortage of new HD setup box at your Gandhinagar Office. Before two days back he installed new HD setup box without activating HD service. Today morning at 9.42am I visited at your sector -22, office to make inquiry why HD service is not activated since. The person who seat on inquiry counter named Mr Sahdevsing /Sukhadevsing...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Hathway / Gujarat Telelink [GTPL] — Poor internet service

 Ravimodi03 on May 25, 2016
As since 4 days my gtpl broadband is down. I used to call many times to customer care and one time they told me that your router is not working properly if that is the case then how my net is connected when connection improves. So many times call customer care today but they are not responding. And network is connected and disconnected so many times....
Complaint comments  Read comments Complaint category Internet Services

Hathway / Gujarat Telelink [GTPL] — Broadband connection not working

 cragkakani on May 24, 2016
Userid: cpkakani

I am having the issue of error 651 since last 17 days i. E. From 8/05/2016 and regarding that i have registered many complains at company's site.

Also i have called number of times to company's customer care regarding the issue but it has not been solved yet.

After complaining for 5 days company's technician visited home and told that problem is with the wire and as result it has to be replaced. Also they told that some other guy would visit home the very next day and will re-wire the whole connection. But since that day no other guy...
Complaint comments  Read comments Complaint category Broadband

GTPL — Worst internet service

 ceo@frimbee.com on May 23, 2016

It's been only a month I am using gtpl broadband but its a worst experience i've ever had.

I've purchased an unlimited plan but service is pathetic.

Everyday twice internet connection goes down, support number always busy and if it rings tech guys not respond well

Resolve this issue or i'll file a complaint against gtpl in consumer forum.

my customer id is BB255423...
Complaint comments  Read comments Complaint category Internet Services

GTPL — Toll free number for complaint registration

 Rahulkumar Khambhara on May 23, 2016
Gtpl customer complainttoll free no. 1800-419-0419 is not working. Every time it mentions "busy" status. Then we are forced to call on other number +91-9727-633-633 to register complaint, which is not toll free number, on this number we wait till gtpl customer executive receive our call, this costs a lot to register a complaint. Why should customer pay for the problem of gtpl? And we are forced to complain every day due to low speed or network problem....
Complaint comments  Read comments Complaint category Internet Services

Hathway / Gujarat Telelink [GTPL] — Problem not resolved

 Abhinav Rishidev on May 22, 2016
I am a Doctor in Ahmedabad.
3 months back gtpl people cut off my broadband cable, i dont know why. after repetitive complaining they made a `joint` in the cable.
It worked ok but for past few days the broadband speed was drastically slow around 200kbps( my connection was for 2mbps) and starting from 16th may it stopped completely. After submitting complaints they came and `rejoint` the cable despite me requesting for a new one. This worked fine for 1 hour then again the net stopped working. since then i am submitting complaints after complaints to no use.
First of all the customer...
Complaint comments  Read comments Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — Very poor services gtpl bb

 ajitnayak44 on May 20, 2016
Hello gtpl bb team,

My customer id: bb264646, i am facing internet connection issue since last 2days. Its not working.

I am trying to call your customer care but they are not responding. Really very poor services by gtpl bb. I am not satisfy at all.

As i've paid you, then my internet should work 24*7. If its not working, its your fault and should solve the issue asap, at least customer care should receive call.

This is not acceptable at all and very bad experience with gtpl.

Just a suggestion, active your connection or refund...
Complaint comments  Read comments Complaint category Broadband

GTPL — No broadband connectivity since 23/04/2016

 Govinddas Ghetia on May 16, 2016
My user i'd is gd301
C 301, status enclave, behind flavor restaurant, makarpura road, vadodara gujarat
Sir i have called for more than 25 times to gtpl customer care & mr. Amit thakore, technical head, but no body has given assurance for connectivity. Pl go through matter in crucial time of admission process of my children studying in higher education. No body is responsible for resolving complaint. Every day morning i calling, reply is none. So pl. Treat it as genien complain and resolve early....
Complaint comments  Read comments [6]Complaint category Satellite, Cable DTH TV

Hathway / Gujarat Telelink [GTPL] — Connection error since long

 DEEPAK MATAI on May 16, 2016
Hi, This is Deepak Matai and i lived at Sardarnagar, Ahmedabad.

This is a very shameful situation for me to inform that its been only a week when i got the new connection of GTPL and oh my goodness it was my biggest mistake every when i got this connection because i've been told by my friends and family members that the services of GTPL internet connection is getting worst day by day but without hearing anything from them i requested GTPL and got the new connection.

Now, the result is my connection is getting down every now and then and when i call the customer care...
Complaint comments  Read comments [9]Complaint category Other

GTPL — Refund

 aeyjay on May 14, 2016
Since first week of april16. braodband connection disconnected. and GTPL was unable to find fault. Since this practise was repeated in march also. Hence we have requested noddle officer through email for discontinue of broadband and refund the money since they were helpless. I am mailing everyday to GTPL nodal officer regarding refund. But after 43 days. i am not refunded my money.when it was asked on email for non refund of money. No response on mail. and not attending mobile call.

Due to poor customer service. I am suffered a lot. GTPL wants that all complaint are to be...
Complaint comments  Read comments [11]Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — Broadband (internet) services is not fu3 from 3rd may 2016

 saurabh4406 on May 10, 2016
My internet service purchase from GTPL is having network connection issues and service is unavailable from 3rd May 2016. I have raised multiple tickets and complaints but still there is no action taken by GTPL.

They are daily informing me that we will send technician to your home but still no one has visited my home to resolve this issue.

Kindly take necessary action on GTPL..

Thanks & Regards,
Saurabh Champaneria
Mob. No. 9898531244...
Complaint comments  Read comments [9]Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — New connection

 maulik0721 on May 10, 2016
GTPL Cable connection

I have paid 2000 rs to GTPL service person in my bapunagar area-ahmedabad 20 days ago for new connection. still he yet not installed and provide me a GTPL cable connection. I call him 1000 times mostly his phone remains switchoff and if it is swith on then he never pick phone at all. I even tried from different number as well. if he pick the phone he always make an excuse and said my registration boy is not available, I am busy or I am not available. He also said me that I comes at office after 10:30 PM. I also visited his office may times but i never found him...
Complaint comments  Read comments [5]Complaint category Satellite, Cable DTH TV

Hathway / Gujarat Telelink [GTPL] — Complaint on 3rd may but not, resolve as on to day so what are you doing

 Hirendra shah1961 on May 10, 2016
Dear sir / madam

We have booked the on line complain on 3 rd may and also before 10 day ago on telephone but till to day not resole the our complain, what are doing your staff customer care service bloody full all your staff, after install the your connection we have hardly used the only one month, we have deposit the money rs 6500.00 per year and 6 month extra, i am not satisfied your net connection, very very very poor service
And all customer care office not responsibility on complain very very very bad service and cheater company and not received the proper answer from...
Complaint comments  Read comments Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — After installation services

 Kuresh Limdiyawala on May 3, 2016
I had payed 3870 rs advance for 3months on 23rd april 2016 . Installation was done on 31st april 2016. And internet stopped working on 1st may 2016 for which i had launched a complaint. I received a complaint number via text. They said complaint was launced on 1st may 2016 (Sunday) hence it was a holiday and technician would arrive in next 24 working hours.

After which i have contacted consumer support of gtpl 30 more time which is never reachable. And if reachable then it get dropped intentionally or due to some issue im not aware about that.

I found their...
Complaint comments  Read comments Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — Not working from last 15 days

 Hirendr ashah on May 3, 2016
Dear sir.

We have given complain 25 april 1229811 complain number but till to day not resole this complain, so what are you doing your customer service department, your service is very very poor and you have collect the money in advance, so who is responsible in this matter your company is cheater and fraud with customer, we need ream bus on this matter, other wise we will given the media your company is cheater and fraud company, do not pay to this company, kindly resole the matter other wise return the our amount Rs 6500 .00 immediately...
Complaint comments  Read comments [1]Complaint category Telecommunications

Hathway / Gujarat Telelink [GTPL] — Broadband issues since 2-3 days

 Sanju22094572378 on May 2, 2016
Internet isnt working. Called up gtpl customer service. Was told to perform a few tech steps. Did that. It didnt work. They raised a complaint, complaint no.: 1241047. After sometime, i get a message that the issue has been resolved. So i checked the internet connection. Unfortunately, it didnt work yet. I was still not able to use internet. Called up again to the customer care. Advisor:bhavna. She assured it will be done and raised another complaint. Complaint no: 1241346. And told to wait another 24 hours. I waited. Technician came in the morning. And left in ten minutes after half n hour saying...
Complaint comments  Read comments Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — Internet connection query

 keyur patadiya on Apr 29, 2016
Hello sir.. I m keyur patadiya, i paid registration charges of gtpl broadband connection from 5 days but still i dnt get connection at my home, and dealers of gtpl are behaving bad, n they are giving me a times only but not giving me proper connection, even they are not returning my money back,
Even they are not responcing, they are not pickup my phone calls,... They are behaving cheap......
Complaint comments  Read comments [3]Complaint category Internet Services

Hathway / Gujarat Telelink [GTPL] — Harassing customers deliberately by disconnecting the service

 Shan T on Apr 27, 2016
This is in regards to my complaint which i lodged with gtpl broadband services. My userid is tinwala2013.

My internet connection keeps shutting off frequently and i had registered a complaint for the same; for which request id is 1233298.

Now here is my concern. In last week same as usual my internet was not working for 4 days continuously. Then it got started after sending lot of emails and calling thousand of times to customer care people. They are so illiterate and duffer that they don't even know how to resolve the complaint. Then again after 2 days they deliberately...
Complaint comments  Read comments [5]Complaint category Broadband

GTPL — No response for complaint for no network connection from jan 2 2016, even after repeated reminder

 Praneeta10 on Apr 27, 2016
Atleast given 10 emails and 20 phone calls to for informing service provider, everytime they make excuse without any solution

Details of emails attached for your review.

Dear customer,

Thank you for contacting gtpl hathway pvt ltd.

We apologize for the inconvenience this matter may have caused.

With reference trail mail we forwarded your complaint to our concern department.

We require your kind co-operation in this matter.

Thanks & regards,

Csd - customer support
Complaint comments  Read comments Complaint category Internet Services

Hathway / Gujarat Telelink [GTPL] — No service and not provided refund , since last 1 year

 Nilesh Mundra on Apr 26, 2016
I have written several emails and phone call to resolve my internet connection problem, But it was not attented.And forcefully i had no option than to get another internet company service. I have written several email for refund on my money but all in vain.I tried to contact GTPL office since last year. I have called several times to collect the refund . But no one has ever replied me with positive response.
Please find attached herewith various emails sent to GTPL.

Archana Mundra...
Complaint comments  Read comments Complaint category Broadband

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