Hathway / Gujarat Telelink [GTPL] Customer Care
GTPL Hathway Pvt. Ltd.
Customer satisfaction rating: 2%
Submit a Complaint
654
COMPLAINTS

Hathway / Gujarat Telelink [GTPL] Customer Care

GTPL Hathway Pvt. Ltd.

Webpage:
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Address
C-202, 2nd Floor, Sahajanand Shopping Centre, Shahibaug
Ahmedabad
Ahmedabad District
Gujarat
India - 380004
Landmarks:Opp. Swaminarayan Temple

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
110
73


Additional info
Ahmedabad
9, 4th Floor, Navratna Avenue, Near Ramji Mandir Temple, India Colony Road, Bapu Nagar, Ahmedabad 380024

Vadodara
6th Floor, Monalisa Complex, Near Kalyan Hotel, Next To World Trade Centers, Sayaji Ganj, Vadodara 390005

Ahmedabad
Pratiksha Complex, 10th Floor, Mahalakshmi Cross Road, Paldi, Ahmedabad 380007

Ahmedabad
4th Floor, City Pride Complex, Behind Nalanda Hotel, Mithakhali Six Cross Road, Mithakhali, Ahmedabad 380009

Ahmedabad
3, Kadambari Society, Near Sharda School, Opposite Jivraj Park Society, Jivraj Park Cross Road, Vejelpur Road, Jivraj Park, Ahmedabad 380051

View More Information...

Customer satisfaction rating
2%
Complaints
654
Pending
21
Resolved
12
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hathway / Gujarat Telelink [GTPL] related photos (89)

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Hathway / Gujarat Telelink [GTPL] Customer Care related pictures (89)

Hathway / Gujarat Telelink [GTPL] Complaints & Reviews

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Hathway / Gujarat Telelink [GTPL] — 651error problem

 Mayank Nanda on Aug 31, 2016
From last 6months I am complaining error.for.651 to gtpl customer care
They are still in pending and I didn't found any such solution till date to 651 error.
Gtpl customer always take 24hrs each daya Nd tell.me that your solution will be rectified soon. There engineer tries to solve the solution and again same problem arise within a 2days. From.last 6months I have complaint more than 100times....
Complaint comments  Read comments Complaint category Internet Services

Hathway / Gujarat Telelink [GTPL] — Ive paid 290 rs from gtpl app but my service is not working

 Pal Suraj on Aug 25, 2016
Ive paid 290 rs from my gtpl app on 23-8 but cable tv is not working its not working from past 2 days and gtpl coustemer care exicutive is not answernig properly they said its been resolved in 24 hour but ive spended 48 hours so please do something im in troble fo it. And the cable operator of our area is not good they are not oprating us
Uraj pal
9033352523...
Complaint comments  Read comments [1]Complaint category Telecommunications

Hathway / Gujarat Telelink [GTPL] — Shifting of broadband connection

 joshi.sunny@tcs.com on Aug 22, 2016
Dear team,

I have paid rs. 560 on 6th aug 2016 towards shifting of gtpl broadband connection from 171/2 sec - 3/a gandhinagar - 382006 to 1085/2 sec 3/d gandhinagar - 382006.

No one is taking the responsibility of the above shifting.

Its already 15 days over and still there is no one came for the above request.

User id : sunnyjoshi171

Regards,
Sunny joshi
8238140053...
Complaint comments  Read comments Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — Very poor services

 Bjal Patel on Aug 21, 2016
I want to change my user name and password of my router because there are some problems. And here in vidhyanagar my area there are very slow network so i would request to please change your service and solve to my problems and yes i also complain that your customers care numbers is very fake because every time when i call and thay say busy busy.. Every time busy line and solve my network problem veru quickly....
Complaint comments  Read comments [2]Complaint category Broadband

GTPL — Gtpl broadband connection

 asunil1 on Aug 16, 2016
Guys please be aware before you go with this company. Customer care executive speak as if they are sitting in Pakistan at least there language seems so. Totally unprofessional.

Internet seem to go down very often and customer care executives are not at all trained about how to speak to customers they just want to close the tickets that's all. Without solving the issue tickets are colesed.

Since 12th Aug 2016 my internet is down they are saying problem is solved from there end.

Don't know were is my end.

Think with another ISP....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Hathway / Gujarat Telelink [GTPL] — Url banned some pages of my software

 paresh_107 on Aug 16, 2016
If i use gtpl some pages og my software not opened and shows url bolcked or url banned. if use another network then it works completely. please solve thsese problem. I posted a photo below of screen shot of page being shows url banned .if possible send technisian to see this problem and solve this.
thankyu.i call many times in customer care but they did not take any action the fist time this type of problem occur at 12-8-2016 at 8 pm something. please try to clear this problem as soon as possible . beacuse it affects my business....
Complaint comments  Read comments Complaint category Car Dealers

Hathway / Gujarat Telelink [GTPL] — Broadband is not working from last 5 days

 jainmohit1904 on Aug 14, 2016
My Broadband is not working from last 5 days
I have talk with many customer care persons, but no one has visited at my place.Very Poor & third class service from GTPL.

Every time they told me we will solve today, but no one has visited my place.
It is very bad to say that in the digitization environment india have a very bad n poor service like GTPL

Docket ID: 1535076...
Complaint comments  Read comments [2]Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — No Proper Response for New Cable TV Connection Since 2 months [Resolved]

 LOKESH86 on Aug 13, 2016
I applied for NEW Connection for cable TV. The connection can only be done by phone. I started in June 2016 but it is August 2016 about 2 months but there is no proper response.

Till July I ignored but on 9-August-2016 I applied with Request No: 321561. I got to know that within 24 hours I will receive response BUT I called several times on 11-August and 12-August but I used to get various response.

On 13-August-2016 again I applied for a new connection with Request No: 323057.

I am fed up of this GTPL if they say NO I can find alternative....
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Hathway / Gujarat Telelink [GTPL] — Broadband connection not provided

 prashantbhatia on Aug 13, 2016
I have payed Rs 3600 on 3/08/16 but still they have not provided me broadband connection and when I ask them to return my money they say will provide connection in 1-2 days . I want my money with interest of days they have kept my money.According to the company while providing the service they said it will take maximum 5 to 7 days as it is raining these days but even that deadline is finished it has been more then 12 days now and still they have not provided any connection ....
Complaint comments  Read comments [2]Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — No reply / no one can responding

 Piyush.8020 on Aug 13, 2016
I have already paid Rs. 13, 320 /- by cross check to GTPL, I have used the connection only for 1 hour but then-after I have complaint for many times for not working (down-link). No body came to solve the issue. So that i have decided to disconnect but no one can reply or give response for the the same.
Now I don't know about what to do for disconnection.

Kindly suggest for the same & reply me as soon as possible....
Complaint comments  Read comments [1]Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — Net not working GTPL

 zakir8022 on Aug 13, 2016
Dear Sir,
My customer ID is zakir2 My Register no is 9825805131. I am having a issue of net is not working. Please solve this problem as early as possible. Also i am trying his toll free number but not reachable. Please give me solution regarding my complain....
Complaint comments  Read comments Complaint category Internet Services

Hathway / Gujarat Telelink [GTPL] — Constant disruption in internet connection

 dipenshah2505 on Aug 11, 2016
We have taken a prepaid broadband connection from gtpl (Gspl). We are very unhappy with after sale services. Gtpl has taken connection charges for one year in advance and every since, there has been constant disruption in providing internet services. Once money is taken in advance, you are no longer treated as a customer. Poor and pathetic services! Never ever take prepaid connection (Personal piece of advice)!

Too often, internet gets disconnected. We have raised several complaints regarding the same, but no solution has been provided yet. We have sent several emails to nodal officer...
Complaint comments  Read comments Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — Broadband connection s not working since 4th Aug, night

 gbvani5b on Aug 8, 2016
Broad band connection is not working sice night of $yh Aug.

My Mobile number 9825647266
Name Girish Bansilal wani
address Sahayoga building Lal Datawaja, Ajmedabad

this has happened second time in last 20days

this time reason biven is DP roblem.

please try to fix in in a nice way, not makeshift.

thanks

Girish...
Complaint comments  Read comments Complaint category Doctors

Hathway / Gujarat Telelink [GTPL] — Port Opening for Static IP and frequent drop connection

 mmcast on Aug 7, 2016
I have been requesting to open the desired ports after I purchased the static IP from the company. They took 1 month after I paid them advance rental for the year and now it is more than 1 month since I had been requesting to open the ports. Also since last 5 days I have been complaining for drop connectivity and I have been assured every time for a resolution in 24 Hrs which is still in process as informed by the help desk ( I guess its a more of Harassing Desk).
Finally I have decided to approach the consumer grievances cell by tomorrow if my complaints remain unanswered.

My...
Complaint comments  Read comments [1]Complaint category Broadband

GTPL — Broadband Issue

 ankmon on Aug 7, 2016
Hi, I am unfortunately an user of GTPL Internet service. They are pathetic service provider, their internet connection get damaged every week mostly on sunday. When you complain & they address you please give us time of 24 hours and nobody even calls you for the solution for the complain. The same issue i am facing since 4 months on every week or on the gap of 15 days it occurs. Now i am tired of complaining every time over customer care. So if you are planning for a broadband connection never go for GTPL. You will regret after choosing it....
Complaint comments  Read comments Complaint category Internet Services

GTPL — Not response to customer

 jayeshradadiya on Aug 6, 2016
It worked ok but for past few days the broadband speed was drastically slow around 0.5kbps (My connection was for smart-512-2mbps-6m) and starting from 09th july it stopped completely. After submitting complaints they came and `rejoin` the cable despite me requesting for a new one. More than half of them say `resolved` as talked with the customer or technical team. They did call me and i clearly said the problem is not resolved yet.

First of all the customer care no. Is always busy

When they pick up they try to divert the problem saying we will refresh the connection...
Complaint comments  Read comments Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — Entire GTPL

 Mahavir Sinh Gohil on Aug 4, 2016
Hello, i am one of your unsatisfied customer

Your customer care service is worst

I wish english had much better word then worst, so that i could tell that word to you.

If you don’t know let me tell you what it make me so much hate about it :

1. When we call customer care no. It says "network busy".

You guys are running this big company can't you afford good technical equipments.
I'm an it guy so i can understand all your these weak points very well

2. Any how if i am able to...
Complaint comments  Read comments [1]Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — Internet broadband

 Mitul0265 on Aug 3, 2016
Your service and your support team is not good with customers
I have a problem in intearnet from when I bought to still but I m not getting any solution from your side.I complain on mail I send 30 mail to related this issue but nothing to happen no your giving my money back.
Plz check both the photo for your reference 1 is payment and 2 one is net disconnect on 1 August 2016...
Complaint comments  Read comments [1]Complaint category Internet Services

Hathway / Gujarat Telelink [GTPL] — On the repeat timing of the show feriha

 Tanisha TasnEem on Jul 30, 2016
I have really a serious complaint to zindagi on the repeat timings of the serial 'feriha'.
Feriha is given at 5:30pm (When most teenager students and college students 're busy going to their tuitions. And they miss the show.) still it's kinda fine. But why the repeat timing of 11:30pm removed?
'fatmagul' is given at 8:50pm and again repeated at 10:40pm. Around two hours gap.
And feriha is repeated the next day around 8:45am or something like that and 11:25am. When we all students 're at school doing our classes. And we end up missing the episode of feriha. :"3 fatmagul is...
Complaint comments  Read comments Complaint category Other

Hathway / Gujarat Telelink [GTPL] — My broadband id - manish 4275 - registered no.98257 08048

 adfdakfdkljdsklgjdsgkjdsgjd on Jul 29, 2016
Dear sir/madam,
Pl.Inform that last two years, i am your valued customer. I have your plan of 2mdps fully paid but it is not working since six months.Inspite of my repeated complain, it is not resolved physically and informed me by message that your complaint is resolved. I am very upset about your such services. My complaint is till date lying unresolved. Specially connectivity of my broadband is disconnected in afternoon between 2 to 7 pm and frequently disconnected many times and because of that i am not getting fully utilized connectivity of broadband. I have complain about 30 times...
Complaint comments  Read comments [1]Complaint category Broadband

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