Hathway / Gujarat Telelink [GTPL] Customer Care
GTPL Hathway Pvt. Ltd.
Customer satisfaction rating: 2%
Submit a Complaint
634
COMPLAINTS

Hathway / Gujarat Telelink [GTPL] Customer Care

GTPL Hathway Pvt. Ltd.

Webpage:
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Address
C-202, 2nd Floor, Sahajanand Shopping Centre, Shahibaug
Ahmedabad
Ahmedabad District
Gujarat
India - 380004
Landmarks:Opp. Swaminarayan Temple

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
97
63


Additional info
Branch Locator

Register Query / Complaint / Feedback

Track Service Ticket

Customer Support

Ahmedabad

9, 4th Floor, Navratna Avenue, Near Ramji Mandir Temple, India Colony Road, Bapu Nagar, Ahmedabad - 380024
Vadodara
6th Floor, Monalisa Complex, Near Kalyan Hotel, Next To World Trade Centers, Sayaji Ganj, Vadodara - 390005
Ahmedabad
Pratiksha Complex, 10th Floor, Mahalakshmi Cross Road, Paldi, Ahmedabad - 380007
Ahmedabad
4th Floor, City Pride Complex, Behind Nalanda Hotel, Mithakhali Six Cross Road, Mithakhali, Ahmedabad - 380009
Ahmedabad
3, Kadambari Society, Near Sharda School, Opposite Jivraj Park Society, Jivraj Park Cross Road, Vejelpur Road, Jivraj Park, Ahmedabad - 380051


View More Information...

Customer satisfaction rating
2%
Complaints
634
Responses
21
Resolved
11
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hathway / Gujarat Telelink [GTPL] related photos (86)

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Hathway / Gujarat Telelink [GTPL] Customer Care related pictures (86)

Hathway / Gujarat Telelink [GTPL] Complaints & Reviews

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GTPL — Bad network services

 Parmar Niravkumar on Jul 22, 2016
Dear sir,

Here with inform you that, so many time we complaint to gtpl by call (No. 9727633633). But there is no response from your side.
We are unhappy by your services.
Every time we complaint, from your side, we got only one answer, your service will start properly by 24 hours.
Now we had no way to where we go.
We decide to go to consumer court and complaint for this.
This the last and final warning from our side.

Customer id = nparmar300...
Complaint comments  Read comments Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — Customer service is inefficient

 Saurabh Kundu on Jul 21, 2016
Local customer service is never of the help and whenever i call them it's busy 99% of the time. Also, they never call back if the problem is resolved, and automatically close the complaint/issue when they think it's ok without a intimation. There's always speed problems; i have dual speed plan of 512kbps-2mbps, and i always have to restart the connection to change the speed.
Also there is a toll free number but its also busy or not available. And the customer service lacks adequate knowledge....
Complaint comments  Read comments Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — Suffering from worst service

 chiragpatel98 on Jul 20, 2016
I’m living in Gujarat, Ahmedabad.

I’m using the worst GTPL broadband service... from last couple of month service become low grade. they cut the connection as they want... not providing internet for couple of days without any reason...
list of problem faces with GTPL broadband

1. They disconnect internet for 1 day 3 day 4 day.
2. Every time we call tall free number automatically cut after 3 minute, its say that line is busy after so many try we connect than wait for executive so worst service.
3. Their customer executive not provide satisfactory...
Complaint comments  Read comments Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — Low Speed /Dumb Customer Care / High data Usage

 Jino2 on Jul 20, 2016
I recently renewed my 10 Mbps plan on 13-Jun 2016 and to be frank i have a hugh packet loss every day sometimes there is no connection also..and after 9 PM my latency is so high i can barely play any multiplayer games.
My ping is above 250 to 350 ms which is really frustrating..
and now the real thing after testing my speed on speedtest.net it came around 2.82 mbps which is not even half the speed i have paid for..
if u look at the usage details on "http://www.gtpl.net/login/login.php" its say i have used 382451 MB which is around 382 GB but if u look at the spreadsheet its...
Complaint comments  Read comments Complaint category Internet Services

GTPL Broadband — Never take seriously to online caller and dont provide any service after calling many times

 Vikramrb on Jul 20, 2016
Gtpl broadband is provideing third class infact no class service. There is just online help number and online site but they never call back or take action to complaints and even they dont provide valid informatiin always excuse that system is slow please call back. Take payment in advance and they dont renew plan for days and weeks. They must give service to customer they have no value of valued customers...
Complaint comments  Read comments Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — Router issues and outside data usage

 NARESH JESANI on Jul 15, 2016
Dear sir

I was shocked when i received your sms that i have used 90% of my data plan but i came to know that on 4/6 & 6/6 kindly 94 gb and 70 gb upload done which is not used by us kindly check who has misused our id. Please help or suggest which is the next authority to complain on this. Router issues are also there but nobody is responding.

Naresh
9099933556...
Complaint comments  Read comments Complaint category Internet Services

GTPL Broadband — Internet speed

 Mahadev Patel on Jul 15, 2016
I am using broad band connection of gtpl at ghatlodia dist. Ahmedabad gujarat.
Sales executive given the plan of your broad band is rs.4000 for 12 month and getting benefit in the plan is 200 gb data free and 10mbps speed but we have not getting 10mbps speed.
We getting speed is very very poor in laptop and computer.
O please resolve this problem otherwise our connection cancel and payment refunded....
Complaint comments  Read comments Complaint category Online Dating Services

Hathway / Gujarat Telelink [GTPL] — Low speed & no services

 Punit Mike on Jul 13, 2016
Its been long time i am facing problem from gtpl. I hope and wish to go this message to at least one of the superior person in the gtpl company.

I have been facing problem since long time and nobody is even ready to see this.

I would like to know who is the owner of the company. Is this the really a way to make fool people. I have connection with gtpl broadband since last 2 years but not satisfied since last few months.

They are not at par to provide the service. I will send the complaint everyday until gtpl will not reimburse my last cut of days of...
Complaint comments  Read comments [1]Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — Refund to be processed rs 2090

 Aadhars on Jul 13, 2016
I have took hathw@ay broadband internet wifi connection in niti khand 1, but due to some problems i shifted my house in jaipuria socitey. I informed to the hathw@ay executive but they said no connection available in jaipuria society. I requested for refund money.

They are making me fool and not reverting back properly. One of the person said do whatever you want.

My account no : 1103584499...
Complaint comments  Read comments Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — Connectivity issue and worst service provider

 RE Vicky on Jul 13, 2016
My user id : hpsharma1984 area vastrpur ahmedabad
I have been using gtpl since 2016 april and this is the worse service provider into my experience. i never get proper connectivity and the most latest since last 7 days there is no connectivity i have called several times to the customer care but no body is bother resolve my issue. atlast kindly disconnect my connection and refund my amount or else i will be force to go to the consumer forum....
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

GTPL Broadband — Internet connection problem

 ronakpatel333 on Jul 13, 2016
I have internet connection of gtpl broadband since 09-01-2016.internet plan validity is for one year & 300 gb data. but since six days (06 jul 2016) there is internet connection problem and we have complaint on 06 jul 2016 on gtpl customer care no. 1800 4190419. complain no is 1419597. but still they could not resolve the problem and everyday they just saying problem will be resolved in 24 hrs. if they could not resolve the problem then we request refund amount 4000 rupees. please help us to resolve problem....
Complaint comments  Read comments Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — Worst service at all. (connection transfer issue)

 Neil4587 on Jul 13, 2016
Hi,
Good morning dear support team,

Now, once again i have to ask for your support.in last week, i relocate my self to new resident from the old one as because i'm living on rent. my newly location is just near by to the old one, you can say the 500m - 600m.

So, the problem is that i had already registered online complain about transferring my internet connectivity to the current location. one complaint, i placed online through gtpl website and the other offline request is by calling a gtpl customer care. i have to place the online request as because whenever...
Complaint comments  Read comments [2]Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — Improper wiring

 Kishan_Chauhan on Jul 11, 2016
My user id is - kachauhan504 - gtpl person has not done proper wiring and taken connection from window and not done driling work in wall for proper conncetion. After registring complain via phone and online 5 to 6 time, they have not done and even close complain without solving. I have taken connection on 30-06-2016 and from that day i am doing follow up with agent mr. Jignesh patel - mo-8980026476 and from company also but this all are not giving proper answer and closing my complain no. Without sending person and this is 5 to 6 time they have done.

Please do the needful and take...
Complaint comments  Read comments Complaint category Broadband

GTPL Broadband — Loss of 15 days data connection

 keshubhai on Jul 9, 2016
I hv 3 months un-limited data plan of 2550 /- rps.
bt in between these 3 months i m facing d problem of disconnectivity with network..
The customer service satisfaction should b at first place .
And the company itself is responsible for this discomfort of net-fault.
my complain no. :1413329
So its my right to regain my loss.
so hereby i demand to add 15 days more validity on my connection.
my connection validity's date :12 th july 2016

Regard :

Keshubhai A Dobariya...
Complaint comments  Read comments Complaint category Broadband

GTPL Broadband — Very low customer service

 dhruvarorag1 on Jul 7, 2016
Dear care,

Please forward this mail to your top executives and managers who are just taking there salary without giving any service to the customer care and customer satisfaction.

My name is jay Arora


I have face number is issues with Gtpl broadband service in last one year.

Ones your cable gets cut down with any unknown reason, it takes minimum 10 days to get it fix.

U can check my account and get the information for how much days there were breakdown in your line.

Second you're customer care numbers...
Complaint comments  Read comments [1]Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — Regarding the stopage of broadband Connection

 makisback on Jul 6, 2016
Please provide the proper broadband connection since from 24hrs only 12 hrs it is working and you are saying that we can use 24 hrs. On the contrary your customer care service is poor. No one is answering the call. My connection was off since 5:50 pm on 7/5/16 till 2:02 pm 7/6/16. If you cant provide the proper service please return the yearly money back....
Complaint comments  Read comments Complaint category Broadband

GTPL Broadband — Internet doesn't works 10 days in a month and no authority helps in bringing the solution

 nituupatel on Jul 4, 2016
Hello,

I have been sing gtpl broadband since last 10 months and they are giving the worst services.internet breaks every 12-15 days and no solution is brught till 5-6 days. on calling the customer care it continuously comes busy and after picking they only have to say it will be resolved. actually it doesnot gets resolved till 5 days. on complaining to nodal officer also there is no solution.

They make fool of us.

By keeping internet not working for 10 days in a month which i feel is pruposely.

Pls help me.

Rgds
Namrata...
Complaint comments  Read comments Complaint category Utility Services

Hathway / Gujarat Telelink [GTPL] — Not proper speed provided by your network as per your plan

 chauhan b on Jul 2, 2016
I have lot of prob with your comany beacause u r service center give me not satisfied result regarding speed as per plan. i m suffering since 6 month but yet not resolve. my plan for brodband 4 mbps but never got more then 1.5 mbps. here no one is ready to solve my problem. because i have paid advance payment, so your company has no intrest to solve the prob. really i m exaust with u r service please dogive me proper speed otherwise back u r service and give me refund for it as early as possible...
Complaint comments  Read comments [1]Complaint category Other

Hathway / Gujarat Telelink [GTPL] — New connection foe net

 mahesh oza on Jun 30, 2016
Ihave subitted my new connection for net with your vidhyanagar branch for filling d form mr.dharmesh visited my houae at below mentioned address After submission of the form on 20.06.2016 no person visitedb as they confirm that they will insttaled it by next day
evenyhough my repeated mail on yoursupport no one attained
as your mail after my complain you registered my requst form on 25
o6.2016 but after date no progress in this regard

maheshoza702@gmail.com

9428203856
mahesh oza
9 sanskarnagar motikak ni chawl
vidyanagar
Complaint comments  Read comments Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — Relocation issue

 smit1913 on Jun 30, 2016
Dear All, I had applied for relocation of GTPL broadband services and make payment and submit all necessary documents to your local support. Since last 10 days local team is not acting upon and make falls commitment. Since i paid the annual charges for service, i am taken for granted. Request you to help in restoration of services this time. Assuring you in future i will never recharge GTPL once this annual plan consumed.

I want my money back.

I WANT TO CASE TO CONSUMER COURT FOR THE SAME SO WHAT WILL BE PROCEDURE?


Regards,...
Complaint comments  Read comments [1]Complaint category Internet Services

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