Hathway / Gujarat Telelink [GTPL] Customer Care

Hathway / Gujarat Telelink [GTPL] Customer Care

GTPL Hathway Pvt. Ltd.

C-202, 2nd Floor, Sahajanand Shopping Centre, Shahibaug
Ahmedabad
Ahmedabad District
Gujarat
India - 380004
Landmarks:Opp. Swaminarayan Temple

Customer Care Phone Numbers and Contacts

Toll-free:
Webpage:
Branch Locator

Register Query / Complaint / Feedback

Track Service Ticket

Customer Support

Ahmedabad

9, 4th Floor, Navratna Avenue, Near Ramji Mandir Temple, India Colony Road, Bapu Nagar, Ahmedabad - 380024
Vadodara
6th Floor, Monalisa Complex, Near Kalyan Hotel, Next To World Trade Centers, Sayaji Ganj, Vadodara - 390005
Ahmedabad
Pratiksha Complex, 10th Floor, Mahalakshmi Cross Road, Paldi, Ahmedabad - 380007
Ahmedabad
4th Floor, City Pride Complex, Behind Nalanda Hotel, Mithakhali Six Cross Road, Mithakhali, Ahmedabad - 380009
Ahmedabad
3, Kadambari Society, Near Sharda School, Opposite Jivraj Park Society, Jivraj Park Cross Road, Vejelpur Road, Jivraj Park, Ahmedabad - 380051


View More Information...
Satisfactory Rating
3%
Complaints
576
Responses
21
Resolved
11
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Hathway / Gujarat Telelink [GTPL] related photos (84)

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Hathway / Gujarat Telelink [GTPL] Customer Care related pictures (84)

Hathway / Gujarat Telelink [GTPL] Complaints & Reviews

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Hathway / Gujarat Telelink [GTPL] — After installation services

 Kuresh Limdiyawala on May 3, 2016
I had payed 3870 rs advance for 3months on 23rd april 2016 . Installation was done on 31st april 2016. And internet stopped working on 1st may 2016 for which i had launched a complaint. I received a complaint number via text. They said complaint was launced on 1st may 2016 (Sunday) hence it was a holiday and technician would arrive in next 24 working hours.


After which i have contacted consumer support of gtpl 30 more time which is never reachable. And if reachable then it get dropped intentionally or due to some issue im not aware about that.

I found their...
Complaint comments  Read comments Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — Not working from last 15 days

 Hirendr ashah on May 3, 2016
Dear sir.

We have given complain 25 april 1229811 complain number but till to day not resole this complain, so what are you doing your customer service department, your service is very very poor and you have collect the money in advance, so who is responsible in this matter your company is cheater and fraud with customer, we need ream bus on this matter, other wise we will given the media your company is cheater and fraud company, do not pay to this company, kindly resole the matter other wise return the our amount Rs 6500 .00 immediately...
Complaint comments  Read comments Complaint category Telecommunications

Hathway / Gujarat Telelink [GTPL] — Broadband issues since 2-3 days

 Sanju22094572378 on May 2, 2016
Internet isnt working. Called up gtpl customer service. Was told to perform a few tech steps. Did that. It didnt work. They raised a complaint, complaint no.: 1241047. After sometime, i get a message that the issue has been resolved. So i checked the internet connection. Unfortunately, it didnt work yet. I was still not able to use internet. Called up again to the customer care. Advisor:bhavna. She assured it will be done and raised another complaint. Complaint no: 1241346. And told to wait another 24 hours. I waited. Technician came in the morning. And left in ten minutes after half n hour saying...
Complaint comments  Read comments Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — Internet connection query

 keyur patadiya on Apr 29, 2016
Hello sir.. I m keyur patadiya, i paid registration charges of gtpl broadband connection from 5 days but still i dnt get connection at my home, and dealers of gtpl are behaving bad, n they are giving me a times only but not giving me proper connection, even they are not returning my money back,
Even they are not responcing, they are not pickup my phone calls,... They are behaving cheap......
Complaint comments  Read comments [1]Complaint category Internet Services

Hathway / Gujarat Telelink [GTPL] — Harassing customers deliberately by disconnecting the service

 Shan T on Apr 27, 2016
This is in regards to my complaint which i lodged with gtpl broadband services. My userid is tinwala2013.

My internet connection keeps shutting off frequently and i had registered a complaint for the same; for which request id is 1233298.

Now here is my concern. In last week same as usual my internet was not working for 4 days continuously. Then it got started after sending lot of emails and calling thousand of times to customer care people. They are so illiterate and duffer that they don't even know how to resolve the complaint. Then again after 2 days they deliberately...
Complaint comments  Read comments [1]Complaint category Broadband

GTPL — No response for complaint for no network connection from jan 2 2016, even after repeated reminder

 Praneeta10 on Apr 27, 2016
Atleast given 10 emails and 20 phone calls to for informing service provider, everytime they make excuse without any solution

Details of emails attached for your review.

Dear customer,

Thank you for contacting gtpl hathway pvt ltd.

We apologize for the inconvenience this matter may have caused.

With reference trail mail we forwarded your complaint to our concern department.

We require your kind co-operation in this matter.

Thanks & regards,

Csd - customer support
_
Complaint comments  Read comments Complaint category Internet Services

Hathway / Gujarat Telelink [GTPL] — No service and not provided refund , since last 1 year

 Nilesh Mundra on Apr 26, 2016
I have written several emails and phone call to resolve my internet connection problem, But it was not attented.And forcefully i had no option than to get another internet company service. I have written several email for refund on my money but all in vain.I tried to contact GTPL office since last year. I have called several times to collect the refund . But no one has ever replied me with positive response.
Please find attached herewith various emails sent to GTPL.

REgards
Archana Mundra...
Complaint comments  Read comments Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — Broadband service

 Hitesh8281 on Apr 23, 2016
I am having issue of dead broadband since last 6 days, i have already registered complaint in gtpl care but they didn't resolve the complaint within their given period of time. I am usually facing same problem during saturday sunday(weekends). I am running a online business so I highly need internet 24x7. But the service provider is not going well to solve my issue. I had called many times during these days but they are feeling only apologizes not even trying to resolve my issue within given periods of time....
Complaint comments  Read comments Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — No internet connection for last 4 weeks

 Shibab on Apr 22, 2016
I have taken a GTPL Hathway Broadband internet connection in last February in my home in B 101, Ashwamegh II, Akota Road, Muj Mahuda, Vadodara - 390020. It was working fine upto March, but suddenly there was no internet connection since 25 th March, 2016. I have talked to their Customer Care service and registered my complain (Complain No.: 1174983 dated 01.04.2016). There was a reply from them on 07.04.2016 that my problem has been resolved. But there was no internet connection, neither any technician visited my home to resolve that problem. I even contacted the GTPL service provider Mr. Yogesh...
Complaint comments  Read comments Complaint category Broadband

GTPL Broadband — Speed and technical issues - no resolution

 Nitish_501 on Apr 21, 2016
I have purchased gtpl broadband connection for 10mbps plan.
My user id is : nhthaker_501

I am not getting proper speed from 3rd day of purchase and from last two days my internet is not working, i have complaint so may times to gtpl customer care they are not responding properly. Always they give me new time or date for resolution but my issue remains the same and no on is coming to check even. I am very tired of this gtpl broadband connection. I have attached the number of complaints which i did online and on call. But no resolution from gtpl....
Complaint comments  Read comments [1]Complaint category Broadband

GTPL Broadband — Net speed issue

 Maithil Shah on Apr 21, 2016
I baught GTPL Broadband Before 2 months,
and My Plan is as below

9 AM to 9 PM -- 512 Kbps Speed
9 PM to 9 PM -- 2 Mpbs Speed.

But from last few days I observed that, I didnt get speed as I Expected and for which I have Paid.

and whenever I tried to call on Customer Care Exe. Nobody is there to register my complaint.

I tried both customer care numbers of GTPL broadband.

So Kindly Register my complaint and take necessary Action ON this GTPL Broadband company....
Complaint comments  Read comments Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — Complaining for broadband net service

 Ravi dhokiya on Apr 19, 2016
I have registered a complain for 651 error since last 10 days but still is not done resolve.i have also complain on special nodal officers number twice...but they haven't solved my complain...it's an emergency period because of my exam...they are not giving any responce for my complain.it is still not solved...so i want to registered a complain against the gtpl....
Complaint comments  Read comments [1]Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — Gtpl - a pathetic customer oriented company

 Pramod Rai on Apr 16, 2016
The internet plan was sold to us on 02nd april 2016 stating the internet connectivity shall start within a week time however there is no action or setup done by the gtpl team. I have been following with the salesman - mr. Dharmendra brahmbhatt and mr. Kushal bhatt and every time they respond like they even don't know the caller.
Its been 2 weeks now and there is no sign of getting our internet connection and negative response received from pathetic salesman....
Complaint comments  Read comments Complaint category Broadband

GTPL — Very slow speed

 Siddharth Santwani on Apr 15, 2016
I'm a subscriber of gtpl broadband services since october 2015. My plan is of 500gb data @ 10mbps speed. I'm writing this because i've been facing internet problems more than a month. The surfing and download speed has gone below 1 mbps, especially during the daytime. I've been raising these issues on the toll-free number for almost everyday but still there has been no improvement. I also mailed them about the same at "yoursupport@gtpl.Net" for more than 5 times but still the same. Therefore, i request you to take some necessary actions for the same. Thank you....
Complaint comments  Read comments [2]Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — Internet instability and speed issue

 Neil4587 on Apr 14, 2016
Hi,
Though my previous complaint is open, I'm going to submit a new request about the Internet instability & speed issue.

I had already filed a complaint regarding this but there was no resolution from the provider end.

Again I had a worst reply by local service engineer, I don't know what they think about customers but let me clear one thing is that, his job must be customer support notching else.

I've just renewed my Internet plan just before a week and my plan is having 512kbps to 2Mbps speed multiplier. I'm using this plan since last 7-8 months...
Complaint comments  Read comments [2]Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — Service quality "0" star

 Jugal Chavda on Apr 14, 2016
My complain last 3 months regarding broadband not working and speed slow but still same situation.

Please resolve or call me

9998947308...
Complaint comments  Read comments Complaint category Broadband

GTPL Broadband Service — Last 3 months conversation with gtpl appellate authority

 Jugal Chavda on Apr 15, 2016
Actually facing problem from last 6 month regarding internet not working speed slow, problem not resolve as per 24 HRS commitment and many more problems but last 3 month i m very frustrated from GTPL service and also from appellate authority dept. i m not able to see my estimated time for resolve my matter what can i do???...
Complaint comments  Read comments Complaint category Broadband

Gtpl Hathway Pvt. Ltd — I'm complaining about gtpl broadband slow speed in ahmedabad, gujarat

 cnprajapati on Apr 13, 2016
Hello,

My gtpl broadband internet service speed is very slow since 3 days.

Please find below for my gtpl broadband registered information.

User id: sn68

Name: shantaben natvarbhai prajapati

Registered address: f/102 aryman complex, beside aryvila complex, new ranip, ahmedabad - 382480.

Plan: 1 mbps 1 year unlimited

Mobile no: 9909090888 and 97243 01702

As per my plan 1 mbps unlimited, i should get at least 1024/8 = 128, near about 120 kbps speed. But the speed i am getting is...
Complaint comments  Read comments Complaint category Broadband

Hathway / Gujarat Telelink [GTPL] — Broadband and internet

 Ashutosh0312 on Apr 10, 2016
The complaint is regarding the gtpl internet connection's slow speed and worthless service. My user id is pmshukla35 . My plan is 10 mbps for 12 months and since i installed and bought the plan that day hence the speed is not anywhere near 10 mbps the speed is too slow even if user buys 2 mbps plan. Also they are not at all responding the complaints well as if none of it is their concern. They are not even trying to get us a solution and money spent is totally wasted. Ultimately i have also spent money for registering complain and calls i need to make to register complain. They assure us for sending...
Complaint comments  Read comments Complaint category Internet Services

Hathway / Gujarat Telelink [GTPL] — Internet not started after payment and no one turn up

 saurabhk1980 on Apr 9, 2016
I have paid for connection renewal and Internet is not working since last 2 days. Customer care is saying that it will resolve today on everyday you call. Very pathetic customer care and also service....
Complaint comments  Read comments Complaint category Broadband

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