Hathway / Gujarat Telelink [GTPL] Customer Care

Hathway / Gujarat Telelink [GTPL] Customer Care

GTPL Hathway Pvt. Ltd.

C-202, 2nd Floor, Sahajanand Shopping Centre, Shahibaug
Ahmedabad District
India - 380004
Landmarks:Opp. Swaminarayan Temple

Customer Care Phone Numbers and Contacts

1800 233 0233
1800 419 0419
+91 79 2562 6476
+91 26 1249 2481
+91 79 2657 7555
+91 97 2763 3633

Contact Information added by users

The following information has been added by our users and may or may not be correct and/or true. Use at your own risk.
+91 99 2542 5500
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Customer Support


9, 4th Floor, Navratna Avenue, Near Ramji Mandir Temple, India Colony Road, Bapu Nagar, Ahmedabad - 380024

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Satisfactory Rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Hathway / Gujarat Telelink [GTPL] related photos (66)

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Hathway / Gujarat Telelink [GTPL] Customer Care related pictures (66)

Hathway / Gujarat Telelink [GTPL] Complaints & Reviews

Hathway / Gujarat Telelink [GTPL] — GTPL – Broadband Data 300 GB consumption With in 2 month Data pack Empaty

 vijay vaghasia on Nov 13, 2015
I, Vijay From Baroda Gujarat .my complaint against GTPL broadband services baroda. My Broad Band plan was activated on 08/09/2015 & plan(200Gb +100Gb(free) ) amount is 4050. within in 2 month internet services was interrupted 10 times for 2 days or 3 days. With in 2 month my package is empty 300Gb uses. I was logged the complain online but not getting respond properly same i was visited their baroda office 04/11/2015 for problem resolution . same they are taken my mail id & not share detail uses those data till date. after I was check analysis from their website & found 28/10/2015 to 31/10/2015...
Complaint comments Read comments [1] Complaint category Broadband

GTPL - Gujarat Telelink Private Limited — Not activating stb and no response from entire company

 ketan97123 on Nov 11, 2015
I am born resident of ahmedabad

i have bought gtpl stb from their operator a year ago

now i have shifted my home to the near by area of my previous registered address with gtpl

now they have stop my service and was asked to pay rs. 1500 again for activation
i agreed for payment because of the festival season...i didnt wanted my new purchased t.v would stay off on festival days
i am calling them since last saturday i.e 7/11/2015
but no one is receiving my calls

i have 4 different numbers given by them..each...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

GTPL — Internet and static ip not working

 Rahulkhana12 on Nov 9, 2015
I am unsatisfied with services and also answer of GTPL Sabaramati Office.

Ajay Soni is frud person.. please don't purchase any plan.

I pay full payment before 1 week still no answer from customer care and also from Sabaramati office.

They always Answer ajay soni on lunch.. i want to explanation from ajay soni.. why he is miss guide customer....
Complaint comments Read comments [1] Complaint category Telecommunications

Hathway / Gujarat Telelink [GTPL] — Worst connectivity of the internet and worst service.

 Anish1994 on Nov 4, 2015
I have paid my 15 month package internet fees in advance two months back.I am facing so many problems in the connection usually, but from the last five days my internet just stop working at 11 in the night and and starts automatically at 7 in the morning.I have called the customer care so many times but they are just giving the time of 24 working hours and after the completion of this 24 working hours I didn't got any positive response from the company and I am facing the same problem form last so many days .My username ID is deweshkumar and some of my complaints number is 907176, 909799, 912530....
Complaint comments Read comments Complaint category Broadband

GTPL Hathway Pvt Ltd — Internet service fraud

 mwebvox on Nov 4, 2015
Dear Sir / Madam,

I was using GTPL internet service at my old house since last 8-9 months. Initially I took plan of 6 month so I paid for 6 month, after 6 month I needed to renew my plan and also I was going to shift my new home so I had asked their sales guy to check weather your company is capable to provide the connection at new home then only I renew otherwise I am going to leave the service at that time their guy told me they would be able to shift the connection to new address. Now I have shifted to new home, I placed connection shifting request on 12 october 2015 and I came...
Complaint comments Read comments [1] Complaint category Broadband

GTPL — Service not providing according selected plan

 Gautam Solanki on Oct 29, 2015
Hello Sir/Madam
I take new gtpl connection 10 day ago . Only first day I got Internet speed in day 512kbps and In night 1.65mbps. After onward I didn't get internet speed till today. I have complaint in gtpl so many time but my problem is not solved yet.
Daily I have to call gtpl customer care and they always make me fool that my problem will solved within 24 hours. But still them 24 hours are not completed.

My gtpl UserId is "solanki101" and registered mobile number is 7600638160...
Complaint comments Read comments Complaint category Broadband

GTPL — Worst quality of broadband service

 krishna1705 on Oct 13, 2015
I facing a same network problem (network limited) by every 10 to 15 days and whenever i call to customer care for the problem, they promise me to solve the problem in 24 working hours but their 24 hour are equal to my three days and if there is any holidays then i get a service after 4 or 5 days. last 9th Oct. i complain about the cabal problem and by next day i get conformation call about problem is solve but actually the problem is in same position and when the technician person come at my home, he also said that there is a cabal problem but the customer care mention that the problem is sort...
Complaint comments Read comments Complaint category Internet Services

GTPL — Repairing Service

 Mordiya Dharmesh on Oct 10, 2015
My name is shambhubhai Modiya from Anida, Ta - Gadhada, Dist- Bhavnagar. Sir, My setup box had problem.and I gave it to you service provider for repair before a month ago. And our cable provider refused to give me temporary setup box for that month. And also Still I did not recieve my repaired setup box. Pls do something..my contact no 7567680998...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

GTPL — Not yet received new cable connection

 Kishor Rajani on Oct 7, 2015
I have applied for new cable connection to GTPL on 10th September 2015. My request number is 208715. It has been one month and I am not getting any satisfactory reply from them. Always they say that there is no stock for Set Top Box. I just cannot believe that a company is operating without stock of set top box for last 1 month. I have done complained to the Nodal Officer also but there is no response from him....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

GTPL — For rent of connection of another user

 Nikita Solanki on Oct 6, 2015
Hello, As pet ur premises we have connect with 4 user from our Teres modem connection. As time of connection of another user to our modem the installation 's.person told us he gives rent of that 4 user when ur new plan is renewal. And cutoff from that. But right now we have renewed plan now the person neglate talk about another user. And give us only. One user. Rent. Another 3 user's.rent are remaining.. Please solve issue.. This is worst experience ever I have face in ur services. Replay ASAP......
Complaint comments Read comments Complaint category Computer Hardware

GTPL — Television cable

 sagar upadhyay on Oct 6, 2015
There is continuous 3 days off on television. As I m using GTPL set top box. Even though complained to cable operated they are unable to resolve the problem. Neither they are listening to us. Please do the same. I m from Rajula city. Amreli district gujarat...
Complaint comments Read comments Complaint category TVs

GTPL — Internet thugs

 Aliasgar Surti on Oct 5, 2015
They provide useless service. They offer which the can't fulfill. My broadband connection is not working since 4 days. They can't manage their own junctions which they installed. No one should purchase any connection from them. I wish this company gets that much loss that they have to shut down. These are thug people. Coustomer care support is also not available. Don't buy any broadband connection from them....
Complaint comments Read comments [1] Complaint category Broadband

GTPL — My net is currently not working

 Krishna kataria on Oct 4, 2015
My net goes off at noon and when I am calling to GTPL they are answering that they will send a technition.my this problem is from 7 days and no technition is coming and they say as possible as we will send technition and they had said that we give refund of when net is not working now today also my net is off and no technition is coming pllsssss send me a technition and my net should work properly plsssss......
Complaint comments Read comments Complaint category Broadband

GTPL — Worst Broadband connection in Gujarat

 swadeshgauravsingh on Oct 3, 2015
Please refrain from getting a connection from GTPL. It's the worst Service Provider. with Pathetic Services. I had to wait for 15 days to get a connection, and then, even then, Connection was not there. It's employees are nothing but Goons, who harass customers. Marketing guy forwards my call to his senior and his Senior says "... aree who told you to take the broadband, it's you who came to us for connection, we did not told you to buy our connection. You can get it from somewhere else.." !! Just look at the Attitude and rudeness of the marketing and customer care team. People of Vadodara,...
Complaint comments Read comments Complaint category Broadband

GTPL — Money paid not reply from 2 months

 jagessh on Oct 2, 2015
I am Jagdish Jethanand Shivlani (m) 9426652973 & 8866652695. i Have paid 2 months Ago Rs.2200 to Mr Arvind Nahir his mobile no is (m) 9824747447.but he hase not providing my set up box please return my money back for which he hase not given aney recipt. please see attachement. i have parchase tata sky. today imedately please give a cal so that we cane undastand their is some one who is active in companey. thanking you we are not getting aney TYPE OF RECIPT OF PAMENT IS this thing 100% ok please reply in return also...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

GTPL — I am not getting appropriate net connectivity and speed for which i have subscribed.

 ron01 on Oct 1, 2015
Dear sir, since more than 15 months i have been using the GTPL broadband service . The first day when the sales executive informed about the plan and service they had guaranteed about the services and the speed that they provide for the money. i had subscribed for the plan of 2 MBPS fix line unlimited for 15 months. i was having so many net connectivity issues like the net is down very often, say 2-3 days in a week and this was the scenario for all the 15 months. Besides i should get 2 MBPS speed which i didnt use to get. There were several complains made to the customer care and also by mail...
Complaint comments Read comments Complaint category Broadband

Gtpl Broadband — No solution for complaint

 Sanjay Ghinaiya on Sep 30, 2015
Reapected sir,

I have subscribed for gtpl broadband service on 13th december, 2014. My user id is ghinaiyasp74. They were failed to provide continue service and i have registered complaint so many times. But didn't get permanent solution for it. So i have requested to transfer my internet connection at other location. I have registered complaint on 17th september, 2015 and complaint no is 210896. Daily i am calling them but didn't get solution. Please help me to solve this.

Thank you,...
Complaint comments Read comments [1] Complaint category Broadband

GTPL — To open GTPL SETUP box lock

 Tejas P. Parmar on Sep 29, 2015
I purchase 3 GTPL SETUP box on 29-6-2009. Right now my setup box hathway card number 000031907074 is locked from 3 year. I often complain at customer center but no satisfaction from your side. I assure you if my problem not solved within sort time. I will complain about this issue to consumer for am....
Complaint comments Read comments [2] Complaint category Other

GTPL — Broadband

 E info 144 on Sep 25, 2015
I have taken plan of GTPL Broadband on 10 september 2015 and I was been told that internet will be within a week.But since it is 25 today after 16 days of payment. There is no response of company and no callback or message was given to me.I have paid 8110 ruppees to responsive person.His contact does not exist now.I daily complain about it to customer care but no response till date....
Complaint comments Read comments Complaint category Internet Services

GTPL — Daily disconnect at (10 PM to 11 PM) and reconnected at (8 Am to 10 Am)

 sandip Savani on Sep 22, 2015
Dear sir, My internet connection is disconnected at [10pm to 11pm] daily and reconnected at [8am to 10am]. Whole night my broadband connection is disconnected. This problem is happening 4th August to 16 August after complaining lots of time finaly problem solved at 19 August. But this not the end of my suffering this same problem started happening on 30 August now its 22 September and yet it didn't solved. I complain so many time but there isn't any solution. I complain through mail, cutomer care, online complain through company site....
Complaint comments Read comments Complaint category Broadband

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