Claimed

Hathway / Gujarat Telelink [GTPL] Complaints & Reviews

1.7
Last updated Dec 22, 2022
Complaints 602
Resolved
207
Unresolved
395
Quick Links
Statistics
Share
Contacts

File a complaint to Hathway / Gujarat Telelink [GTPL]

Having problems with Hathway / Gujarat Telelink [GTPL]?

File a complaint and get it resolved by Hathway / Gujarat Telelink [GTPL] customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Hathway / Gujarat Telelink [GTPL]
Customer Service Contacts

Hathway / Gujarat Telelink [GTPL] Phone Numbers

Toll free
1800 419 0419
227
155
1800 233 0233
129
141
Phone
+91 79 2657 7555
134
118
+91 79 2562 6476
72
72
+91 97 2763 3633
56
82

View more phone numbers

Hathway / Gujarat Telelink [GTPL] Website

Hathway / Gujarat Telelink [GTPL] Head Office Address

C-202, 2nd Floor, Sahajanand Shopping Centre, Shahibaug
Ahmedabad
Ahmedabad District
Gujarat
India
380004

Hathway / Gujarat Telelink [GTPL] reviews & complaints page 4

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
K
karuna Patel
from Mohali, Punjab
Report
Copy

payment and service

Address:Mehsana, Gujarat, 384003
Website:GTPL

I registered in GTPL before 3 years in Chandanbala flat.Register contact Number-[protected] and User ID-prachi5_mh, and contact name-Prachi S Patel.after sometime I shifted my house.So I shifted GTPL cable to pay transfer fee 560/-rs as per GTPL rules GTPL man told me maximum six day to shift your cable .Due to lebar problem had taken more time approximate more than two month instead of six days.So I told him to extand my days whose I lose.He...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
divyesh2194
from Ahmedabad, Gujarat
Report
Copy

net issues

Address:Gandhinagar, Gujarat, 382424

Mene 30 September ko GTPL router net connection liya tha. tab se leke aaj tak harroj complain unke care me karta hu. par koi solution nai aata he. me roj roj complain se thak gya hu. vo log jo time batate he us time pe banda aata b nai he. unki vajah se me office ka half day bohot hua he. full day chhuti b rakhi he par 30 Seseptember se aaj 28 November tak net thik se chala nahi he..
mera connection GTPL vale thik kar jaye or jis...
+1 videos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
A
aeyjay
from Mumbai, Maharashtra
Report
Copy

broadband connectivity very poor

Address:Vadodara, Gujarat, 390014

Dear sir,

I am Atul Soni, customer of GTPL BROADBAND, atulbhai registered mobile no [protected],
Since 25/06/18, I am complaining about night disconnectivity, frequently complaint regarding same. Till date not rectified, your technical team didn’t visit for my complaint or never bothered to rectify the complaint, but showing their efficiency to higher authority, they close the complaint in 6-8 hrs. Now I am mentally...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
D
Darshan Khokhar
from Surat, Gujarat
Report
Copy

net not working

Address:Surat, Gujarat, 394101
Website:www.gtpl.net

Since last 1 month i have facing this problem. Everyday between 12:00 pm to 6:00 pm my net is not working. Many times i have complained about it to GTPL. But no one technician come to my home and report shows that my issue has been resolved. But actually my issue is not resolved. Due to this i and my family member facing many problems due to this. I request you to take right action against it. My GTPL user id is "dhirunk203"...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
Dilip Patwa
from Ahmedabad, Gujarat
Report
Copy

broadband services is not working property

Address:Vadodara, Gujarat, 390019
Website:GTPL BROADBAND SERVICE

I have made so many complaint through customercare aswellas through ail but their jano solution till writing this mail. My internet is not working sinclair 15 days or more days. Inverting line for few minutes and it will be again down for more than 10 minutes die to this i am unable to do my work continuously. And having big financial loss due to this no body is bother for my complaint nor no representative has visited at my residence to...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
klmalaviya1984
from Ahmedabad, Gujarat
Report
Copy

broadband internet is not working

Address:Ahmedabad, Gujarat, 382330
Website:www.gtpl.net

My internet is not working for more than two days and when i call gtpl customer service, they just say that it will be done but never say when. I am very unhappy this time with gtpl service. They even do not send engineer to resolve the problem. I kindly request you to help me resolve my problem as my all work is on internet and i can not do anything now. My gtpl user id is - shabri_018 and my mobile no is [protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
E
Ekant Urade
Report
Copy

3rd party set top box

Address:Chandrapur, Maharashtra, 442401

I've gtpl hd connection so i should have received a original gtpl hd settop box but instead they gave me a hathway settopbox which has gtpl sticker sticked on hathway logo. They gave me a demo og gtpl hd using the original gtpl box and installed a hathway box. I need to file a complaint against the cable operator and i need the original gtpl box.
P. S : i tried to talk to the cable operator but they're not co-ordinating....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
P
pratikvajani
from Ahmedabad, Gujarat
Report
Copy

service not started

Address:Jamnagar, Gujarat, 361001

I have paid for 1 year subscription of broadband service ad in just dial and cheque cleared from 7 days but service not started and representative mam saying your approval not come so wait... Also contacat person saying it will start soon / today / tomorrow but its not started kindly call me back or give consult department number
Pratik - [protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:Ahmedabad, Gujarat, 380023
Website:www.gtpl.net

Hey everyone,

My username is: noornagar_529
My name: mohd danish
Contact: [protected] / [protected]

After installation of gtpl connection, i am contantly facing the internet connection problems. And i have registered lots of complain within short span of time. But your technical teams doesn't give the solution and event don't take the actions on those problems.

Gtpl technical persons...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
robin matthew
from Ahmedabad, Gujarat
Report
Copy

no internet - customer service not responding properly

Address:Ahmedabad, Gujarat, 380061

I have been facing this issue of internet outage since past 3 days i have called many times and also launched a complaint, it's very disappointing to see how they don't care and don't even give appropriate answer every time the customer service agents give different answer

They literally lie while saying someone is going to come it's technical issue then they say it's about the entire junction etc no satisfactory reply nor...
Helpful
2 other people found this review helpful
2 found this helpful
1 Comment
Report
Copy
Address:Ahmedabad, Gujarat
Website:www.gtpl.net

I would like to inform that i had registered for broadband connection on 16th sept'16 for 300 gb (200 gb + 100 gb) for time period of 12 months @rs.4100 via mr. Uday (Sales representative). However, on 23rd august'17 my internet was stopped after usage of 200 gb, when i called on customer care service number, i was told that my 200 gb data is exhausted due to which the service has stopped. I explained them that my plan was of 300 gb (Receipt...
+1 photos
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
C
Chandegara Ketan
from Surat, Gujarat
Report
Copy

service problem

Address:Surat, Gujarat, 395006
Website:www.gtpl.net

Helo
Me gtpl nu net lidhu tena 2 month thaya chhe ne aa 2 month ma mare 28 complain thai gai chhe ne tema pan sunday to tey loko ne chhuti hoi chhe..

Ne tey loko service sarkhi rovide karta j nathi.. Payment refund no mail kariyo to na pade chhe.. Call history ne compain na images mokaliya chhe

Name:- ketankumar p chandegara
User :- kpchandegara131
Co:- [protected]...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
C
Chandresh Vekariya
from Surat, Gujarat
Report
Copy

service not proper

Address:Surat, Gujarat, 395010

મારી પાસે જી ટી પી એલ નો ઈન્ટરનેટ પ્લાન છે જેમાં વારંવાર ઇન્ટરનેટ બંધ થઇ જાય છે સમયસર કોલ ઉપાડતા નથી તેમજ ૨૪ કલાક માં તમારો પ્રોબ્લેમનો નિકાલ થઇ જશે પરંતુ બીજી વાર કોલ ણ કરો...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
shashi sarvaiya
from Bengaluru, Karnataka
Report
Copy

No transfer of connection after 13 days

Address:Ahmedabad, Gujarat, 380061
Website:www.gtpl.net

Hi sir,
My self S.R.Sarvaiya, I have gtpl broadband connection. I have made transfer request of gtpl broadband connection on 07/05/2017. Complaint No. is : 392728. they said it will be transferred in a week. but after 8 days and repeatedly calling customer care and office, i only get reply that it will be done today but never transferred. Its already 14 days and today i called them and they said your payment of 550 is done.. but request...
Helpful
1 other people found this review helpful
1 found this helpful
1 Comment
Report
Copy
P
Pranav Dave
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Not resolved internet not working related complaint even after 7 days

Address:Gandhinagar, Gujarat, 382421
Website:www.gtpl.net

I registered one complaint that my internet is not working and also followed the instruction they given, but not worked. So they said their technician will come and resolved this in 24 hours. I called them almost each day than after; they always replied like tomorrow 11 am, tomorrow 2 pm, tomorrow till 6 pm they will send technician but till now no one came to my home or contacted me. Also they are not ready to conference me with technician...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
P
patelsarfu
from Pune, Maharashtra
Report
Copy

Last 10 days Not Resolved Problem. GTPL Not Provide Refund.

Address:395003
Website:www.gtpl.net

Hello

User Name : s_patel303

Mobile Number : [protected]

Last 10 Days I complain In Phone Banking And Online Application and email for refund.
But Not Resolved My Complain.
GTPL Need To BOX And Power In My Apartment. But My Apartment Never Allowed.

GTPL Not Responded My Complain And Never Give Refund,

I attach Bill GTPL.

Thanks...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Pranshav Gajjar
from Ahmedabad, Gujarat
Report
Copy

Internet broadband issue

Address:Ahmedabad, Gujarat, 380058
Website:www.gtpl.net

I paid 8000 rupees for an annual connection, internet goes down everyday, almost everyday i have to register a complaint!! So i live 3 days out of a week without internet,

They require me to send email if i want refund, they never reply to that email! NEVER!

A technician who came to fix the broafband connection once, told me that GTPL will never give refund, but on customer service call, they always say to...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
S
Sandip Kyada
from Panaji, Goa
Report
Copy

Internet

Address:380007

This is the request to look into the matter,
To whom it may concern,

I krunal nayi from ahmedabad gujarat and my customer id is “black virus”, customer of gtpl broad band and tv cable since 13 years.
I have concern that whenever we have any problem related intenate connection it takes so much of time to solve it and they are totally non responsive in terms of post purchase services. When i wanted new connection...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
Mohmedsejad
from Surat, Gujarat
Report
Copy

Mera plane change nai karte hai

Address:Surat, Gujarat, 394125
Website:[email protected]

Sir mera user id hai
mulla_sejad59
mera customer id..Bb236704 hai

sir mene kai bar email kiya gtpl supporter ko lekin meri problem solve nai karpate hai plz mera plane change karr na hai running plane 1 mbps ka activate hai lekin mene 2 mbps ka pay kiya hai mera complane solve kijiye only 3 month raha hai expire hone mai plz plz plz plz help...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
VINAY N GOR
from Ahmedabad, Gujarat
Report
Copy

Worst broadband service

Address:380016

I am vinay from ahmedabad. I have gtpl broadband connection. I found this broadband services worst services. I found my mobile 2g connection more reliable then gtpl broadband. Every alrernet day it gets down. I do complaint via toll-free number and email ([protected]@gtpl.net). I also complaint to nodal officer gujarat (Nodalofficer. [protected]@gtpl.net). Every time both replied with the same drafted reply. They don't read what i complaint. I inquiry...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy