Hathway / Gujarat Telelink [GTPL] — Broadband and internet

Address:	380061
Website:	www.gtpl.net

The complaint is regarding the gtpl internet connection's slow speed and worthless service. My user id is pmshukla35 . My plan is 10 mbps for 12 months and since i installed and bought the plan that day hence the speed is not anywhere near 10 mbps the speed is too slow even i[censored]ser buys 2 mbps plan. Also they are not at all responding the complaints well as if none of it is their concern. They are not even trying to get us a solution and money spent is totally wasted. Ultimately i have also spent money for registering complain and calls i need to make to register complain. They assure us for sending technician or fixing the complaint within next 24 hours which has never occur to this day. On one specific call the receiver from call center pretended/discussed problem to supervisor which in turn again assured to send technician before 7 pm that specific day which again turned to be a false assurance. Also long ago when a technician did visit for fixing complaint he did tell there is problem and mistake while joining the fiber optic cable which results in my slow speed. He again assured me for its fixing in next 2-3 days which i suspect is still not fixed.