Hathway / Gujarat Telelink [GTPL] — Complaint regarding service and handling of issues of net connectivity (Complaint no. 1042591)

Address:Ahmedabad, Gujarat, 360005

Dear Sir/Madam,

We had taken a GTPL connection on 9th January of 2500 4Mbps and 12 months validity. My username is niketprasad_rj. We had paid on the 9th itself and have a receipt of the same. However Mr. mahendra(phone number: [protected]) after promising did not give us connection till 16th January that too after I had raised a complaint.(Complaint no. 1018415). On 16th he tried to take an extra 150 rs( for providing service) which we refused and he created a scene for the same and threatened us that if we have issues we should not contact him.

Our connection is not working since 23rd January. We had raised a complaint on 27th Jan and the complaint number is 1042591. One person from GTPL called me on 28th Jan and fixed an appointment for 10 AM on 29th. However he did not show up. I re raised the complaint on the customer care number. On 30th I get a message that my complaint has been resolved however neither the issue was solved nor any person from GTPL called us or visited our house.

Request you to take the necessary action for the same and get the net working in our house again. This has been a really traumatic experience dealing with the customer service of GTPL and hope some action is taken for the same and my issue resolved.

username: niketprasad_rj
registered mobile number: [protected]

Regards,
Niket Prasad
[protected]
102, Star Vintage apartments,
Amin Marg, Rajkot
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