Hathway / Gujarat Telelink [GTPL] — Constant disruption in internet connection

Address:

Ahmedabad, Gujarat, 380007

We have taken a prepaid broadband connection from gtpl (Gspl). We are very unhappy with after sale services. Gtpl has taken connection charges for one year in advance and every since, there has been constant disruption in providing internet services. Once money is taken in advance, you are no longer treated as a customer. Poor and pathetic services! Never ever take prepaid connection (Personal piece of advice)!

Too often, internet gets disconnected. We have raised several complaints regarding the same, but no solution has been provided yet. We have sent several emails to nodal officer and have also escalated the complaint to appellate, but yet, no solution has been provided.

Several times, their system closes the complaint automatically without sending any technician and then we have to raise the same complaint again.