Hathway / Gujarat Telelink [GTPL] — No Internet connectivity from last two days

Address:	Gandhinagar, Gujarat, 382421
Website:	www.gtpl.net

Good noon sir,

I had purchased GTPL broadband Internet connection around 4-5 months ago. During this period I had to complain many time just because of their very poor service. You can also check my previous complaints on this portal as well.

Complaints Points :

1. On weekend, every Sunday, the internet connection is down for whole day. It happens not for me only but for all the users near by me as well.

2. After registering telephonic complain, I get the same answer that "Our engineer will come and will resolved your issue within 5 - 6 working days". But till today, no one has came to my home to resolve the issue.

3. From last two days, I'm not getting proper internet connectivity and so, today I had tried to call at GTPL customer care but no one had picked up the call. I tried multiple times.

4. I had also complain many times their technical team for the same issue via an email as well. Their technical team & local area agents are not having supportive nature as well. They come only to take payment for new connection or connection renewal.

Please do something and below is the agent detail.

CHEHAR CABLE NETWORK,
SABARMATI UNIT,
AHD 1 BRANCH,
GUJARAT, 380005, INDIA