Hathway Internet Bangalore — Cheating by hathway internet

Sep 20, 2015

Updated by abynjoy Sir,
My name is Aby Joy, Hathway account no is:1338385.
I took this connection on May 14th, 2015 as per Hathways advertisement, I was promised high speed connection of 50 Mbps speed with 30 gb usage per month. The salesman convinced me that this is the best connection in Bangalore, took 3 month money in advance and said n the beginning you have to take 3 month and after 3 month you can pay the one month rent. After taking the connection it worked fine for only for 1st one month, thereafter there was frequent interruptions in the Internet connection, but somehow I managed. After initial 3 months I requested for 1 month subscription but i was informed by the billing section that they do not have any option of 1 month recharge, and again I had to pay 3 month rent, Rs 3400 on aug13 for the next 3 months. And since then there is absolutely no internet connection.Currently there is hardly 2 hours net connection/ day. Once I get the connection it hardly stays for 15 minutes.My initial resort was to obviously call Hathway customer care, but soon I realized it was all pure cheating. Executives sitting and handling calls at the customer care were totally unaware of any proceeding. They had no answers regarding the reason for no internet connection. My call used to be put on hold for hours and used to get disconnected. I was so desperate for the net connection that I have tried calling the customer care atleast 50 times/ day for last 50 days and I spend almost[protected]Rs ( I can attach my mobile log details for clarification). But till to date I was offered no solution for my grievances. Most of the times call won't reach the excutive but will get disconnected..and if connected they kept saying the problem will be rectified in 24 hrs/ technician will visit my place..but nothing happened till date.Even on my repeated request they refuse to connect my call to the manager in charge or higher authority. Soon I realized they were all empty promises chanted repeatedly by their customer care executives.I have also requested them to refund the amount and terminate the connection, but they denied to do that saying, it's against their COMPANY POLICY. I even made an attempt to go personally to their local office, and I was surprised at the situation there. There was no manager, no one to complaint or talk to. There was just one guy in that 'so called office' who was busy on youtube and even refused to answer me.Finally I somehow managed to connect with zonal in charge who promised my issues will be resolved but again the situation was the same and I had no internet connection.So for last 1 month I never be able to use this connection.I am so desperate because I work online from home and internet connection in inevitable for my job. That is the reason I chose Hathway because they had promised me high speed uninterrupted net connection.Because of faulty promises by Hathway, during last one month, there has been absolutely no net connection, I have missed many conferences, client video conferences. I Am suffering heavy damages and loss at work including monetary loss. Currently if this continues I am in a situation to loose my job. The mental torture I have been put through this one month, trying to contact Hathway customer care and find a solution to my problem has all been in vain and is still continuing. Since they have refused to terminate this connection I am not able to take another new net connection. I totally feel like a victim to hathways fraudulence. And still i can't find a way out. Kindly help me out