Hathway Internet — Internet speed issue from 1 month

Address:Mumbai City, Maharashtra, 400002

I am ashok Jain. My Hathway broadband account number is 693989 and we subscribe to the 50mbps with 30gb limit pack . We have Really had horrible internet since last 1.5 month. Either there's no internet or the speed is horribly slow. Speed I tested is 2 mbps download and 0.01 mbps upload speed. which is extremely slow. I cant even upload 1mb file in from my email acc. I call Hathway everyday. And they assure me an engineer will call and come home to check the connection. but nobody has called from 1 month. Neither has anyone showed up to check the issue at my office. Whenever I call the customer service helpline they give me every standard excuse in the book. Modem issue, router issue, signal issue, server issue, server upgradation, system upgradation etc etc.
I'm still waiting for someone to fix my problem. I can't even disconnect the service because I have paid for a six month ( really a very biggest mistake ever) and the amount is non refundable. It's been over a month now.

These are the SMS thread of complaints I have made so far.

15668392

15593577

15586753

15509695

15559222

My next step is to complaint in consumer court and I will spread this issue everywhere.
I am posting this complaint after a long time wait. I just thought that hathway is top brand and they will definatly solve my issue but i am totally disappointed.
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Facing the same issue. These guys should be made to pay a compensation of 10lacs for their fraud promises of 50mbps connections.

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