Hathway Internet — Issue not resolved

Address:	Bangalore, Karnataka, 560100
Website:	www.hathway.com

Am using 3 months 50gb plan hathway {3824/-}internet connection in bangalore.
After 3 months while renewing by mistake i recharged to 1562496 account which is not mine on 15/05/2016.
Immediately i made a request to customer care of hathway to resolve it.
I called so many times and evry time they registered new compliant no and say "our executive will call within 5 days and resolve it".
3rd time he called and i talked and mailed him the screenshot of wrong payment details also.
Now he doesnt replied or respond to me also customer care number[protected] is not working.
I dont understand why the these guys will maintain such a bad services.
Am ready to file a police compliant and cheating case on hathway. i have recordings and proofs that these guys are not working.
Hope you could help me in this issue it will be usefull for other customers who are suffering like me.