Hathway — Internet not Active even after Payment

Address:

Mumbai City, Maharashtra

I have account with Hathway and my Account ID is 347894. As per their record my account got deactivated on 17-Nov-14 so I went to nearby cyber cafe to make an online payment. I got shocked when I saw that their payment gateway page is not working, I have called up their customer care team and they advised to make cash payment. On 18-Nov-14 I have paid the amount online and fortunately this time their site was working. I have informed about my payment to them on 18-Nov-14 at 04:00 PM as I got confirmation from my bank by that time. They make a commitment saying your account will be activated in next 4 hours after you make a payment. I have checked for connection at around 18-Nov-14 at 10:00 PM (6 hours after making payment) and it was not working. I have called up customer care again at 18-Nov-14 at 10:05 PM and now they are saying that it's still not reflecting in their account and advised me that I should have made cash payment instead as that is faster than online one (It's very funny in today's online world still cash payment is faster than online payment and that too for Internet provider). It’s irritating and after making repeated calls and I asked them to raise this ticket to highest level (Ticket No.:[protected] they have not bothered and still today 21-Nov-14 at 11:00:00 AM I don't have an Internet connection. If I calculate exact time after making an online payment till now it's 67 hours against their commitment of 4 hours.