[Resolved] Hathway — internet not working

priyankatodi

from Surat, Gujarat

Address:

Mumbai City, Maharashtra

My internet stopped working two days back as your company people kindly changed our modem voluntarily. i was told the net would start within an hour. since that time, i have registered numerous complaints and have been taken for a ride by your company people...You safely have the worst service record and should not be in this industry. i was promised A TECHNICIAN BUT NOBODY CAME ...as apparently we had a signal...I was just doing time pass...it has taken me two days for your people to just acknowledge that my complaint is genuine...My daughter is an ib student...is she supposed to sit in an internet cafe all night/??? YOUR EMPLOYEES ARE ALL TAUGHT ONLY TO LIE...

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Aug 14, 2020

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

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Comments

mondalr

from Mumbai, Maharashtra

dear sir, My name is Raju from chembur, mumbai.My attachment with Hathway is when started staying at mumbai.But recently I am thinking to break that attachment due to dull response from customer care in connection with internet which is not working since 28th Aug till now.Idid not understand why they are doing like this.NOw a days there are two three competitor are already in the market which is offering good service and afterall at low cost.kindly look into the matter.My hathway internet account no _477116

mondalr

from Mumbai, Maharashtra

dearsir.My name is raju Mondal .account no_477116 .Even after constatnt follow up with customer care no, still my internet connection not being testoref which is not working since 28th IG.I am fed up with the service provider behaviour as they seems only passing the time or nothing else.everyday I have to call them and they will give me assurance .kindly look into the Matt er urgently.raju

Kalyan M

from Hyderabad, Telangana

My account number is 1317211 from Hyderabad.

My internet is not working from past 7 days. Daily trice i am calling Hathway Broadband customer care to solve the issue and they are saying it will be done in 4 hours or 24 hours!

This process is going on like a daily serial and no one is coming to solve the issue.

I am paying 850 INR every month and even i tried to send an email but i didn't find any email id in Hathway Website.

coolpintud

from Surat, Gujarat

My internet not working properly. My account no is 1207625 and my complain is 13276274 on 01/07/2015 and second complain no is 13299861 on 04/07/2015 today is 10/07/2015 but still my problem not solved. I daily call to customer care and they always say same thing "Your Complain will be solve today". My connection work only from 11:00 AM to 4:00 PM and other time my connection not work also some time connection speed approx 900 bits to 9kb. I attached my connection speed proof.

verma1984

from Delhi, Delhi

Internet Service Complaint

I am customer of Hathway Internet at Karol Bagh.
from Last month my internet not working. I have been complaint in customer care many times but nothing response. I am frustrating hathway services.

Siddartha Javali

no internet or cable tv connection

every sat and sunday u r disconnect both hathway cable and internet serivce it is creating very serious problem to our work . none o[censored]r phone or mobile get connected no call center response very shamefull service .

TRGJP Info

Jan 28, 2022

My account number is [protected] from Hyderabad.
My complaint Number is 27012022B104453

My internet is not working from past 2 days. Daily i tried and i am calling Hathway Broadband customer care to resolve the issue and they are saying it will be done in between 4 to 24 hours.
And til now my problem has not been resolved.
This process is going on like a daily serial and no one is coming to solve the issue.