Hathway Internet Services — Intermittent disconnection of broadband internet -A//C1234257

Reference above the internet connection keeps getting disconnected intermittently, I have complained many times and have been told that an engineer will visit my house and sort out the problem, but no one has come and the problem continous, this is causing a lot of inconvenience, please do the needful at the earliest. The current Registered complaint number is 14956749 Please do the needful at the earliest asthis is become a source of great inconvenience todaythe engineer has come and is saying that this modem is registered on some other name, something I cannot understand, but still the net is not working