Hathway — No connectivity

I am using hathway cable for tv my tv is not coming from one week when i enquire customer care he says kyc is to be given and there is nowhere where you can download the hathway kyc form and when we approach the cable operator he has taken the id proof but still it is cable is not coming please tell me how to resolve this i work in bank i dont have time to go to the cable tv head office leaving my work