Hathway — No english channels available, service providers not responding

Address:New Delhi, Delhi, 110059
Website:www.hathway.com/Digital/DigitalCableTV

It has been 10 days since I subscribed to Hathway Cable, the service providers asked for payment WITHOUT installing a new STB, saying that they would install one after Diwali and hooked us up with an old STB for the meantime.That was 10 days ago, since then the service providers have not responded to my complaint. I also wanted a package where I get all the English channels, but the providers made an excuse that they aren't available at the moment (all the English channels). Pathetic service. Will be unsubscribing from Hathway as soon as possible.
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Hathway customer support has been notified about the posted complaint.
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Dear Aleesha Sharma,

we apologize for the inconvenience. Please share your Hathway account number and location. We’ll get back to you.

Regards,
Hathway Broadband
Card ID[protected]

STB Serial Number- [protected]

Jain colony part 3, Uttam Nagar east, Delhi.

I want my problem resolved within 24 hours or I demand a refund within the same time.
Your organisation has some really bad service providers, by the way. Making someone wait for more than 10 days is not justified. Fix this or remove your connection with a full refund.
West*

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