[Resolved]  Hathway — No installation,money not refunded more than 15 days, improper response

Address:	Bangalore, Karnataka, 560029
Website:	www.hathway.com

My account number is 1502748 .I requested for an Hathway Connection on 06/12/2015. Mr.Santosh (number : [protected]) visited me in person and i gave a post dated cheque (15/12/2015) for Rs.3780 . he committed that before 15 dec he will confirm the feasibility check for connection after which there was no response from Mr.Santosh. i gave him a call on 17/12/2015 he said it is not possible to give connection and the money will be refunded and i will be getting an update from your call center. on 18/12/2015, i received a call from your call center and it was told within 6 working days my amount will be refunded by DD. but no update hence i gave a call to Mr.Santosh on 24/12/2015, he said not to believe the call center team, Amount will be refunded back to me on 29/12/2015. i waited the whole day, by end of day he said next day for sure the money will be refunded. on 30 /12/2015 by 19:00 Hrs i gave him a call, he gave me another number to contact for refund (SIDDESHWAR : [protected].) when i gave a call he said he cant come the same day but for sure he will come by 31/12/2015 morning. from morning i have called him twice but the person has not responded . I called him in the afternoon he disconnected the call. When I called him from a different number he disconnected the call while I was talking. every time i give a call to the call center they say they will be giving a call back within 24 hour which doesn't happen anyway . when i ask for any escalation, the head also say that they will be getting back to me within 24 hours.but since 29th dec no progress. Also a complain number[protected] was given to me which none of your call center guys reviews when i call.i need to explain right from beginning, every time. Hathway have debited the amount(INR 3780) on 15-dec-2015 and how long you guys take to refund the amount ? i need my money back. rather than using fancy call center templates just refund my money asap, not just in words, just handover the money.