Hathway — No Internet or Poor Internet connection for the past 7 days

Address:

Hyderabad, Andhra Pradesh

Hi Sir, My Account Number: 1119466, I am facing internet problem from the past 7 days, either it is a poor connection or complete disconnect, I am calling to the customer care daily, every-time they are telling that the issue will be resolved in 24 hours, 7 24 hours are done but the issue is not yet resolved, I had called [protected] - Srinivas almost 20 - 30 times on 27th - April - 2015, either he will tell that the issue will be resolved in 30 mins or he will not pick the call or disconnect the call, same with [protected] - Vasu. Please improve the staff to give better customer experience it's not my duty to follow-up on the issue, even then I am calling them but they are not ready to pick the call itself, Even I can provide the call logs for the above 2 numbers. 3 - 4 days back when I called the customer care they said that I should renewal the account, I did it but the connection did not improve, then they asked me to add top-up of 5 GB even I did that, but the issue is not resolved. Without knowing the issue they are suggesting different options, this is the kind of service we are getting. Please let me know if the can be resolved or not, if the issue is not resolved please refund my money back, I will look for different service provider.