[Resolved]  Hathway — No Plan Renewal/No Modem Replacement/almost 3 months - Worst Service/No Customer Delight

Address:

Pune, Maharashtra

I am an existing customer of Hathway since 1 and half year, has serious concerns on the service you provide We had a data-plan change in Last Month for our Broadband Internet connection, so we decided new HD plan to activate Earlier we used to have 3 months 5mbps, Rs. 2999 plan So we have upgraded it to New HD plan of Rs. 3420, 50mbps, as an instruction from your customer executive on a sentence that, All old data-plans has been closed So we made an e-money transfer of Rs 3470 to the hathway account The date we had an commitment from your executive on New Modem Replacement was 27 August 2014 in only 2 days Which we look didn't happened yet, Instead a 60kbps, Postpaid Plan has been activated without any information or approval of customer, which is a pain while surfing For this, we have raised an complain on the same above, with Complain ID: 10595731 Today, its been whole month passed since we have commitment, for Model Replacement I would like to know the details why this happened and how a postpaid plan has been activated without notifying the customer, If that a part of your Customer Policy We have made several calls to customer executive, but each time a false hope has been kept in front o[censored]s As there is nothing that we are expecting from your service, A service Impression is already down, and we need the return Money Paid for the same Please Revert back on the same for the resolution Ac No: 1055899 Customer Id: [protected] In Addition to this, we have sent a complaint email on helpdesk, still no reply