[Resolved]  Hathway — Payment transaction not successful

Address:Hyderabad, Andhra Pradesh
Website:PAYONLINE.HATHWAY.COM

Sir, I have done payment of Rs.741 for Hathway Broadband on 27th through my SBI account net banking. But the payment was not received by HATH WAY. But the same amount was deducted in my SBI. Please see image attached. Please pay back my deducted amount.
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Aug 7, 2021
Complaint marked as Resolved 
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Dear Vinaypatil24,

we apologize for the inconvenience. Please share your Hathway account number and location. We’ll get back to you.

Regards,
Hathway Broadband
Hi sir,
This is Praveen, I'm using hathway for very long time, Today(15/02/22) I have recharged my account (Account no:[protected]) for quarterly plan at 50mbps i.e Rs.1397 through phone pe and I got debited on my bank account but the plan has not been activated. Kindly look into the issue and do the needful as soon as possible, please credit back the amount deducted or activate the plan, awaiting for your reply,
Thank you.

I have made payment through Hathway app., Previously I was recharging with 1766 plan now I recharged with 1397 rs, and I have received a message that'Dear Customer, we have recevied payment of Rs 1394.Your accounts required 1766.46 payment for Renewal', now how can I proceed further? Kindly help me with this.

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