Hathway — Payment was debit from my bank account, but does not reflect in hathway account!

Address:

Mumbai City, Maharashtra

Please note that my account no is 1015697, I have hathway plan Superblast 50Mbps 30GB postpdU, which has a FUP of 30 GB, since I had utilized all my 30GB, I had made a top-up of Rs 562 for 10 GB from hathway website "http://payonline.hathway.com/" using my account credentials on 12th July 2015, the payment was succesful and the amount was debited from my account (RS 562) for the described plan! Now, when i was redirected to the hathway page, the page showed that the transaction was not successful. I had lodge this complaint to hathway customer support on[protected] and they registered my complaint with complaint #13427323 on 15th July 2015, thereby assuring and promising me that the backend team will contact me within 24 hrs for the issue concerned. They also told me to send an email to [protected]@hathway.net with attachment of amount debited from my account and same was done by me! Providing them my bank statement on 15th July 2015. Now, it has been 48 hours, still there is no reply. Today morning (17th July 2015) when I called the customer support, they told me that the complaint 13427323 has been closed from backend team without my concern and without any reimbursement or remuneration for the same. Please look forward to the issue concerned and I want to solve it at the earliest!