Hathway — Poor internet service and Customer support

Address:

Mumbai City, Maharashtra

A/C no: 1191758 Name: Rahul Jaiswal. I have been using your service for around 6 months from now. The service offered was pretty fair compared to the other service providers as i am not a regular user of Internet at my place. But during the past 10 days i had to suffer the worst experience as a consumer. I had planned to work from my house for few days but the temporary service and ill mannered replies from the staff destroyed the minimum expectation to my needs. i tried calling 'n' number of times to your service centre in kandivali east as well as local customer care. but it showed busy, temporarily not available or not reachable. I had to personally visit your office on 3rd Oct 2015 considering the fact that your number is not reachable. Along with me there were many who were facing the same issues and hathway had no defensive replies for the same. One of the person informed us that there was an update for 100mbps line going on since a week and that is the reason there was disconnection of the Internet. I asked them to provide a satisfying answer as they had not given any prior intimation for discontinuation of the service. they had no answer for the same except taking our account numbers and convincing us to leave from there saying internet issue will get resolved within 15 mins. I returned home and found the Internet working for an hour or two. After that i found it stopped working again in the evening. I called up Hathway kandivali and he informed me that there was some binding issue and it will get resolved. This is happening since days and their person visited my place and informed me thee wont be any issue further. But still the issue continues as net is on for an hour or 2 and again stops. I have tried reaching your office again and again through calls, but every time i am provided unsatisfying answers. the staff is rude and the calls are kept on hold with no response further and the calls get disconnected. The staff doesn't has the courtesy to call back again as they are the one who are unwilling to provide the best service. We pay in advance to be assured of the best service and not to tackle such ill mannered response and pathetic service which wastes our time and money. You aren't able to provide service and you message in the morning reminding me of the expiry date of my plan. I am applying to discontinue from your network and also demand the refund for the duration of the services halted. Will also ask higher authorities to look into this matter.