Hathway — Refund no reply

Address:

Ghaziabad, Uttar Pradesh

Dear Concern I have been using Hathway Broad band service at Ghaziabad Indrapuram address is 201, b2 first floor gyan khand 1, Ghaziabad. I have shifted my residence from Ghaziabad to dwarka and requested to refund the amount because I always pay the complete amount for a year and using this connection from past more than two years. I have register a complain with call center in the month of march'15 and asked them to pick the instrument which they have picked on the 31st march and I marked hathway a mail confirming them that, we are disconnecting the service and march will be the last month and balance amount need to be refund back to us in the form of cheque, which your customer care agreed but till date I didn't get any information from your company and every time we mark a mail they never respond. I had tried to call customer care they said a different story. kindly go through the below mail which I have send and confirmation reply also we have received. Mail send to hathway in march 2015 and till date no reply :- Dear Sir As per the request registered at your customer care regarding disconnecting of my hathway broadband connection, Kindly find the below detail and disconnect the service. Detail are as per below :- 1. Name :- Darshan Singh Sidhu. 2. Account Number :- 957232. 3. Address :- Omkar Residency, 201, B-2, First floor, Gyan Khand-1, Indrapuram, Ghaziabad (U.P) Please do the needful and return back the money. Looking for your reply on the same ASAP. Regards vibha Mar 31 to me, delteam, delhihelpdesk Dear Mr. Sardeep Thank you for writing to us at Hathway This is with reference to your e-mail dated Mar 29, 2015 regarding your shifting issue. We would like to inform you, that your concern has been duly noted & forwarded to our concern team. Hathway representative will get in touch with you very soon . Assuring you of our best of services at all times. Thanks & Regards Vibha From: sardeep sidhu [mailto:[protected]@gmail.com] Sent: Sunday, March 29, 2015 6:33 PM To: [protected]@hathway.net; [protected]@hathway.net Subject: Disconnect of Hathway Internet. Dear Sir As per the request registered at your customer care regarding disconnecting of my hathway broadband connection, Kindly find the below detail and disconnect the service. Detail are as per below :- 1. Name :- Darshan Singh Sidhu. 2. Account Number :- 957232. 3. Address :- Omkar Residency, 201, B-2, First floor, Gyan Khand-1, Indrapuram, Ghaziabad (U.P) Please do the needful and return back the money. Looking for your reply on the same ASAP. Regards sidhu sardeep sidhu Mar 31 to vibha, delteam, delhihelpdesk Dear Vibha Thanks for your quick reply on the concern, kindly confirm me the payment mode you will follow to refund the amount. Regards sidhu On Tue, Mar 31, 2015 at 12:40 PM, vibha wrote: Dear Mr. Sardeep Thank you for writing to us at Hathway This is with reference to your e-mail dated Mar 29, 2015 regarding your shifting issue. We would like to inform you, that your concern has been duly noted & forwarded to our concern team. Hathway representative will get in touch with you very soon . Assuring you of our best of services at all times. Thanks & Regards Vibha Above mail is the confirmation which I have received and till date we didn't received any payment from your side. I wanted to understand that, if I don't pay you always disconnect the service what about this now????? I am following and you are not ready to pay my money back. I need the reason from you why? Regards sidhu [protected]