Hathway — Regarding cheque

We have decided to choose Hathway Broadband connection. Santhosh Pandit (mob-[protected]) from Hathway Collected a cheque of Rs. 1685 for three month subscription on[protected]. Till date (almost one month) neither the connection is provided nor our cheque is returned. This person, Santosh is making excuses and not even picking our calls. Worst service provider. We are now planning to move to consumer court.this is the response Hathway give to their consumer. My contact no.[protected]