[Resolved]  Hathway — Request refund for online payment made through net banking vide[protected]tech hathway internet dated 19 aug 2015

Address:	401107
Website:	www.hathway.com

After several reminders to you all & continuous telephonic-ally follow up with your department no refund was made till to date. Resulting with i am deeply depressed. Sir, with due respect please let me inform you the whole picture once again As per my hathway account no. 285855 you can easily find out the loyalty of mine with HATHWAY. On the month of JUNE 2015 I had shifted my house to new location. The shifting request has been made to hathway but unfortunately HATHWAY was unable to provide the net connection . So they have taken back the MODEM & OTHER ACCESSORIES VIDE GRN NO. 213732 on 24.06.2015.(copy attached) On 19 AUG 2015 I received a call from your BACK AN dept MR. SAHIL TAMSE, He insisted me that he can provide me the net services at my new residence. He further assure me that shifting will be free of cost & HATHWAY will provide you a WIFI router too. Mr. SAHIL TAMSE BACK AN DEPT INSIST ME TO MAKE A ADVANCE PAYMENT ON FAVOUR OF HATHWAY FOR RS. 1784.00 The payment of RUPEES 1784 was then made online through net banking vide hathway reference no.[protected] dated 19.08.2015. 19 Aug 2015 [protected]TechHathwayInternet [protected] 19 Aug 2015 1, 784.00 Regretful to inform you that your MIRA ROAD BRANCH HATHWAY OFFICE representative Mr. SUNIL YADAV PHONE NO. [protected] approach my residence on last week of Aug 2015 & state that the hathway internet cable can not be laid down to my residence due to local issue This matter was then address to Hathway MUM NODAL MR. PRADEEP ATKARE . The response received is as follows: From: MUM Nodal Date: Tue, Aug 25, 2015 at 3:47 PM Subject: RE: Reminder 01 : SHIFTING + INSTALLATION : - 285855 SUSHMA MISHRA MIRA ROAD TICKET NO :[protected] To: Sanjay Mishra Dear Customer, Greetings from Hathway Cable & Datacom Ltd! This is with reference to your mail, would like to inform you that, we are looking into the issue. Thank you for bringing this matter to our attention. Request you to please allow some time for the final closure. Regards, Pradeep Atkare Nodal Officer- Mumbai |Hathway Cable & Datacom LTD Again after waiting for solution I had raised my several mails. THE RESPONSE IS AS FOLLOWS On Mon, Aug 31, 2015 at 4:13 PM, MUM Nodal wrote: Dear Customer, Greetings from Hathway Cable & Datacom Ltd! We will take some more days for resolution. Feel free to mail us. Thanks & Regards, Pradeep Atkare Nodal Officer- Mumbai |Hathway Cable & Datacom LTD Helpdesk Sep 2 to Billingdesk, me ON 02 SEP 2015 Dear Mr. Mishra, We refer to your email regarding shifting request . We regret to inform you that the area you want to shift in is not feasible for our connection. For further assistance or clarifications, please call us on our 24-hour customer service helpline number[protected] or write to us at: [protected]@hathway.net Aside Billing team- please process for the refund . Regards, Varsha Nonda Hathway Customer Care Sep 9 Aug 31 Billingdesk Sep 23 to me Oct 30 (5 days ago) Dear Sir/Madam, Sorry for inconvenience caused. Your refund is under process please wait. Regards, Hathway Billingdesk(3). billingdesk 30 OCT 2015 Oct 30 (5 days ago) to me, Sahil Dear Sir/Madam, Refund is in process it will be done asap. Regards, Hathway Billingdesk(4). DEAR ALL THE WHOLE FOLLOW UP ARE PLACED FOR YOUR READY REFERENCE. ON 02 NOV 2015 WHEN I HAD CALL UP ON CUSTOMER CARE FOR FOLLOW UP OF MY REFUND FROM HATHWAY THEY STATE THAT THERE IS NO REQUEST OF REFUND FROM MY SIDE. THEN Ms. KARUNA DESHPANDEY FLOOR SUPERVISOR REGENERATED MY REFUND REQUEST VIDE REFERENCE NO. 14722706 DATED 02 NOV 2015. REQUEST YOU ALL TO DO THE NEEDFUL & PROCESS THE REFUND REQUEST AT THE EARLIEST AS IT IS ALREADY DELAYED AS PER YOUR 45 DAYS REFUND NORMS. THE BANK DETAILS REQUIRED FOR REVERTING BACK THE REFUND IS AS FOLLOWS: IN FAVOUR OF : SUSHMA MISHRA HDFC BANK Savings Account No.: [protected], BHAYANDER EAST IFSC CODE : HDFC0001116 REQUEST YOUR GOOD OFFICE TO DO THE NEEDFUL & OBLIGE DEEPLY HURT ED SANJAY MISHRA on behalf SUSHMA MISHRA HATHWAY ACCOUNT NO. 285855 PHONE: [protected] [protected] [protected] ALTERNATE EMAIL ID: [protected]@yahoo.co.in [protected]@afcons.com Sanjay Mishra Attachments10:11 AM (6 hours ago) to MUM, Billingdesk, Helpdesk, Sahil, mumappellate, sunjoysummi AWAITING RESPONSE FROM HATHWAY AUTHORITIES, PLEASE RESPOND From: *MUM Nodal* Date: Tue, Aug 25, 2015 at 3:47 PM Subject: RE: Reminder 01 : SHIFTING + INSTALLATION : - 285855 SUSHMA MISHRA MIRA ROAD TICKET NO :[protected] To: Sanjay Mishra Dear Customer, Greetings from Hathway Cable & Datacom Ltd! This is with reference to your mail, would like to inform you that, we are looking into the issue. Thank you for bringing this matter to our attention. Request you to please allow some time for the final closure. Regards, Pradeep Atkare Nodal Officer- Mumbai |Hathway Cable & Datacom LTD *Again after waiting for solution I had raised my several mails.* *THE RESPONSE IS AS FOLLOWS* On Mon, Aug 31, 2015 at 4:13 PM, MUM Nodal wrote: Dear Customer, Greetings from Hathway Cable & Datacom Ltd! We will take some more days for resolution. Feel free to mail us. Thanks & Regards, Pradeep Atkare Nodal Officer- Mumbai |Hathway Cable & Datacom LTD Helpdesk Sep 2 to *Billingdesk*, me ON 02 SEP 2015 Dear Mr. Mishra, We refer to your email regarding shifting request . We regret to inform you that the area you want to shift in is not feasible for our connection. For further assistance or clarifications, please call us on our 24-hour customer service helpline number[protected] or write to us at: [protected]@hathway.net Aside Billing team- please process for the refund . Regards, Varsha Nonda Hathway Customer Care Sep 9 Aug 31 Billingdesk Sep 23 to me Oct 30 (5 days ago) Dear Sir/Madam, Sorry for inconvenience caused. Your refund is under process please wait. Regards, Hathway Billingdesk(3). billingdesk 30 OCT 2015 Oct 30 (5 days ago) to me, Sahil Dear Sir/Madam, Refund is in process it will be done asap. Regards, Hathway Billingdesk(4). DEAR ALL THE WHOLE FOLLOW UP ARE PLACED FOR YOUR READY REFERENCE. ON 02 NOV 2015 WHEN I HAD CALL UP ON CUSTOMER CARE FOR FOLLOW UP OF MY REFUND FROM HATHWAY THEY STATE THAT THERE IS NO REQUEST OF REFUND FROM MY SIDE. THEN Ms. KARUNA DESHPANDEY FLOOR SUPERVISOR REGENERATED MY REFUND REQUEST VIDE REFERENCE NO. 14722706 DATED 02 NOV 2015. REQUEST YOU ALL TO DO THE NEEDFUL & PROCESS THE REFUND REQUEST AT THE EARLIEST AS IT IS ALREADY DELAYED AS PER YOUR 45 DAYS REFUND NORMS. *THE BANK DETAILS REQUIRED FOR REVERTING BACK THE REFUND IS AS FOLLOWS:* *IN FAVOUR OF :* *SUSHMA MISHRA* *HDFC BANK* * Savings Account No.: [protected], BHAYANDER EAST* *IFSC CODE : HDFC0001116* *REQUEST YOUR GOOD OFFICE TO DO THE NEEDFUL & OBLIGE* *DEEPLY **HURT ED* *SANJAY MISHRA* *on behalf SUSHMA MISHRA* *HATHWAY ACCOUNT NO. 285855* *PHONE: [protected]* * [protected]* * [protected]*