Hathway — Service Disruption

Address:

Hyderabad, Andhra Pradesh

My customer code is 1307181. I have been a victim of poor service from Hathway Broadband for quite few days now. When I took the connection they said that the service is good but after few days the connection stopped because they say the check I provided bounced due mismatch details on the cheque. I insisted them to send a person to my home to collect the money in cash but nobody came at all. I kept calling that day for more than 3 times but still they said that somebody will come in the evening but still no show from Hathway. The next day somehow I managed to do an online payment but still the Internet wasn't active. Every time I called they would say that it will take 24 hours. Whenever asked for supervisor they say that they had no provision to transfer the call to supervisor. I mean how can they deny a supervisor call to a customer. I have been working in Customer support line for few years and they have to have a supervisor to take calls or arrange callback. Somehow the services resumed again. Now today again the broadband is not working and they say that there is an individual technical problem and they asked me to wait for 24 hours again. I mean how can the Internet be down for me twice in a month and that in the first month of the connection. Really poor service and I am stuck with them for now next 3 months as I am on quarterly plan for which the money is non - refundable. Request to please help me and fix the issue ASAP as I am frustrated with the pathetic service of HATHWAY.