Hathway — Set Top Box Card is not working since more than One year - Complained - No Service - Reg.

Address:

Hyderabad, Andhra Pradesh

Sir, I, P. Naresh Kumar, R/o, Sudhanagar, Old Safilguda, Malkajgiri, am using the service by purchasing Set top box last One and Half year. Since One year it is not working due to the error showing"Inserted Card is not a viewing card ". Recently I have approved to the C Channel, representative of Hathway Set top box controlling for the repair of the set top box. As per the govertment of india regulations we have purchased the set top box in time and connected but the controling of non-servicing is not referred to the authorised. On that day which I approved last Month that set top box is showing the same message. Today, ie., on 16.02.2015 called the C Channel centre, they replied that the this is not their responsibility it is only on the service provider of Cable TV. Please look in to the matter earlier.