Hathway — Speed of my 50 mbps connection never reached beyond 2-7 mbps

Address:

Mumbai City, Maharashtra

Since i got this so called high speed connection of 50 mbps i have never been able to see the promised speed except for few occassions when the engineer was present at my house. I have made several complaints to hathway on their call centre but only once they sent me an engineer-my last complaints were on 20 july 2014 and 21 july 2014 which even after assurance has still not been addressed. I seriously doubt their capability to provide sustained high speed at 50 mbps or near about and they are just cheating indian public-my last written complaint is as under-on 22 july 2014:

Sir
I am forwarding this mail along with my correspondance on 21 may 14.
1. After my mail of 21 may 14, your engineer mr umesh visited my place and set the problem right.
2. For a few days the connection worked ok but with reduced speed of 8 mbps and i have complained several times for the lower speed of connection-you can check it from yr voice recording about my complaints.
3.On11(Jagdish) and 16 june(I dont remember name) again i gave complaints that the connection was dead and even after the entire exercise of resetting-disconnecting etc the connection did not start and i was told that the engineer will visit as they were unable to reset/start the connection from technical dept.
4. I was so fed up with the connection that i stopped using it and started using my old airtel connection which i had planned to disconnect if hathway worked well.
5. I thought probably my down load limit might have exceeded and i did not use hathway connection till june end.
6.In july i tried using the hathway connection as the entire 25 gb of highspeed download would be to my account. On 19th i tried first and then on 20th july again. No luck...In spite of talking with mangesh-durgesh-shezad-prathmesh during several times during the days of 21st and 22nd july 14 i could not restart high speed connection-first of all, the connection would drop time and again and when it was on the speed was around 3.3 to 3.8mbps-way below 50 mbps for which i have paid you on your assurance.
7. I have list of complaints in june and july 2014 which has remained unattended but the last two are 10254242 and 10260563. Both the times i was told that the engineer would visit and check and set the problem right on the same day.
8. I am sending this mail in the evening of 22nd(8 pm) and no one from hathway has even called me to find out if the issue is set right or not.
9. My submission is as under :
A) since you have not been able to provide me a consistent reliable connection at the promised 50 mbps speed(Upto 25 gb pm of high speed download) in spite of my several complaints, i assume that it is technically not possible for you to give me the promised connectivity at the promised speed on a sustained basis.
B) i can send you the data of download speed taken on speedtest.Net site if you want to see but i am sure with the high technical resources at your end you can easily verify the speed of my usage as well as downloads all along after taking this high speed connection.
C) as suggested by your engineer when he visited on 21 may 14, i have also purchased and kept ready one extra wif router thinking that perhaps my old d link router may be malfunctioning.-but since no one has come i could not use the new router to make sure of this aspect.
D) our temrs of contract clearly mentioned that i am allowed 25 gb of highspeed download at 50 mbps speed under this new scheme. I am quite certain that none of my down loads could ever see the speed corresponding to 50 mbps spped after i took this connection and if need be it can be easily ascertained at your end also.
E) i want immediate resolution of my continuous problem and in case you are not able to do so kindly refund my money and disconnect your connection and take back your modem as i have no use for the dead equipment at my residence.
F) pl also note that my first quarter is coming to an end in august and there is no way you can expect me to continue if you donot improve the service and offer me what i am paying for.

I hope you will take this in the right spirit and some one at your end will wake up to save me from the harassment and difficulties i have been facing all along after taking this plan.


Warm regards

Tushar vora-[protected]-mumbai-a/c no 988623