Hathway — Third class Customer care Service and Techical Team is just not doing anything !!!!

Address:

Mumbai City, Maharashtra

Dear Team, From 6 July 2015, My broadband connection taken from Hathway is not working. On weekdays I didn't have time to call the Hathway customer care and take the current status on my complain. I used to call them in the evening or night to get the status. First few days whenever I called them, they use to say some technical problem is there and our engineer will visit to your location tomorrow and problem will be rectified. Next day no one comes to my house from Hathway. Again when I call to Hathway customer care they say the same things. This continues to next 10 days. On 11th day when I have asked for dis-connection of my boradband connection, then they said some cable is disconnected in your area and they are fixing the cable just wait for 1 or 2 more days it will be resolved. Till today I'm getting the same answer from them. Below are the some complain number which I have raised in Hathway is attached for your reference. 1[protected]Raise on 6th July 2015 2[protected]Raise on 9th July 2015 3[protected]Raise on 13 July 2015 4[protected]Raise on 18 July 2015 My Hathway Broadband account mumber is :1302976. I really really need help on that and expecting a solution soon. Also need your help to give some sort of penalty to Hathway India for providing such a poor customer service. Regards, Surendra Mishra, Mumbai