[Resolved]  Hathway — Totally unhappy with the broadband service-Pune

Address:

Pune, Maharashtra

The day I thought of opting for Broadband Hathway (In Pune- Wakad) that sure was the bad day to come up with such bad decision. As we all were working we asked the sales guy to come after 7pm to collect the money and fill the form - He didn't mind coming at that time and we submitted the form and money ...Then it literally took 2 weeks to get the connection after all the chasing ( that was horrible don't want to mention that now) . So at last I got the connection thought things will be fine now but NO ...next trouble begins. After every 2 day usage the connection is lost then it takes two more days by when things get resolve . I call the customer care and mention very clearly that I won't be available before 6:30 so please send someone after that if required or else if things can be solved at your end then please do it But still technician will call me in morning or noon hour and say are Iam there can you check out... I need to repeat the same thing every time that I am not available at this time (When it was collecting money they didn't had problem coming after 7pm but when it comes to resolving issue they can't come after 6:30pm), Then it happened once there was no connection and it was Saturday and I was at home ..so when technician called and checked if I am at home I said yes please come and do the needful so that I don't have to face the issue again and again but no one showed up neither my issue was resolved - I kept calling customer care but no use. So the issue still goes after every 2 days the connection is lost ...this is the last time I am going to see if logging a complaint helps in any way or not else going to close my connection .