[Resolved]  Hathway — Worst customercare, worst services

Address:Bangalore, Karnataka, 560076
Website:hathway.net

Not able to use internet services since 6 days of expiration of last subscription while i paid the subscription renewal fee 6 days in advance.
First they use to call every day for renewal of the services and told the plan needs to be upgraded so pay some more, i did that. Then they told it would take 2 days to replace the modem, it took 5 days and around 50 calls to get modem replaced and since then around 50 more calls and 6 days now without internet. I am not able to login and use the services. Every time i am redirected to technical which either not respond or asks me to rest password and try again which never worked. I am every day assured that someone would visit or give me a call back but none actually happens.
yesterday i called in again and asked for refund which the C C Executive said so in-realistically that he will arrange a call back from billing department similar to what they assured for call back earlier none again happened. The worst thing is there is no nodal officer assigned for Bangalore division.


Please look into this. I guess i am not only the one who is suffering.
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Oct 11, 2015
Complaint marked as Resolved 
They tried to reset the password which did not worked. They forwarded the call to other department who never responded. They promised the resolution in 24 hours but its 5 days now and no resolution. No one emailed back but just the auto generated response, which is never looked up. THIS IS NOT RESOLVED
Hathway customer support has been notified about the posted complaint.
Oct 11, 2015
Updated by AbhiTamrakar
THIS IS NOT RESOLVED
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    Hathway Phone
    +91 25 3252 0310
    +91 11 6165 6655
    +91 25 3252 0330
    Hathway Address
    "Rahejas", 4th Floor, Main Avenue, Santacruz (W), Mumbai, Maharashtra, India - 400054
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