Hathway — Worst internet service - customer id - 1569780

Address:	411028
Website:	www.hathway.com/Broadband/HomeBroadband

Hello all,

Reminder 3

For the below mail...

This is with reference to your below e-mail, we would like to inform you that your extension request has been assigned to the concerned team and they will address it at the earliest possible.

Also i have shifted my home to new address. i want your connection at new address but meanwhile my connection is offline. so request you to switch off my connection till it is re-installed at my address.

Thanks


Waiting for your reply.

Regards,
Pradeep patil
[protected]
Customer id: 1569780

On 27 june 2016 at 11:59, swapna wrote:
Dear mr patil,

Greetings from hathway!!

This is with reference to your below e-mail, we would like to inform you that your extension request has been assigned to the concerned team and they will address it at the earliest possible.

Thanks & regards
Swapna

Nodal officer – pune | hathway cable & datacom ltd.


From: raghvendra patil [mailto:[protected]@gmail.com]
Sent: friday, june 24, 2016 2:45 pm
To: [protected]@hathway.net; sameer; [protected]@hathway.net; [protected]@hathway.net; [protected]@hathway.net
Cc: [protected]@gmail.com
Subject: re: worst service - customer id - 1569780

Hello all,

Reminder 2...

Are really working to satisfy customer???

Waiting for your reply.

Regards,
Pradeep patil
[protected]
Customer id: 1569780

On 9 june 2016 at 16:16, raghvendra patil wrote:
Hello all,

Reminder 1...

Again from yesterday (08/06/2016) i am facing the same issue. please resolve the issue and reply for the same.

Request you to take forward the billing date for total 6+1=7 day loss.

It is very easy to get the details from your systems and servers. please check and do it asap.

I repeat again that you don't have good service team with you to satisfy your customer. reply for the request for billing loss mailed last time is still not answered. please check the below mail.

Regards,
Pradeep patil
[protected]
Customer id: 1569780

On 7 june 2016 at 20:26, raghvendra patil wrote:
Hello all,

I have faced the internet access problems from last 3 days (04/06/2016 to 07/06/2016). it is resolved at 3.00 pm today.
I want compensation for these 3 days loss.

Also i have faced the same issues last time as well. i remind you again for the loss of internet access for 3 days last time (4/04/2016 to 6/04/16).

Please go through trailing mails for the issues raised/complained for last time as well.

Request you to take forward the billing date for total 6 day loss.

It is very easy to get the details from your systems and servers. please check and do it asap.

I repeat again that you don't have good service team with you to satisfy your customer. reply for the request for billing loss mailed last time is still not answered. please check the below mail.

Regards,
Pradeep patil
[protected]
Customer id: 156780


On 6 april 2016 at 16:36, raghavendra patil wrote:
Hello sameer,

Thank you. finally, you have resolved the issue.

But what about 3 day loss. i have not used any of your services for 3 days, will you take forward the due date by 3 days for my bill? or how is it?
What is your regular practice in such cases? or you let it go as it is?

Please let me know so that i can think o[censored]sing your services.

Raghavendra
[protected]

From: sameer [mailto:sameer. [protected]@hcspl.net]
Sent: wednesday, april 06, 2016 4:10 pm
To: raghavendra patil
Subject: re: worst service - customer id - 1569780

Dear sir,

Kindly check your connectivity & revert.

Regards
Sameer haldikar

From: raghavendra patil [mailto:raghavendra. [protected]@burckhardtcompression.com]
Sent: wednesday, april 06, 2016 11:52 am
To: [protected]@hathway.net
Cc: [protected]@hathway.net; [protected]@gmail.com; [protected]@gmail.com
Subject: worst service - customer id - 1569780

Hello,

We have installed broadband connection (cus. id – 1569780) from hathway last month. connection is on the name of pradeep patil (my brother).
Internet connection is down from last three days and it still not resolved.

We have one customer care number to get the details of our connection. every day we call no. of times and get very interesting answers to hear. either from your executives receiving calls or there seniors.

I called many times and asked about what is the status currently shown about my account on your system.
· switch off the modem and switch on – that we understand and did it many times. don’t say this at least when new complain is raised and issue is something else.

· sir your complain has been forwarded – where? who’s taking follow up? what is the current status? no, only we have forwarded we have forwarded. sick of you guys.

· your complain was registered for different reason and problem after checking is different – how we could know what is the issue registered for? you register on yourself and give answers yourself? can’t you be genuine and do it as it is?

· server is down in that area, our team is working on it – called up after few hours asking is server down in this area? your other executive says no sir everything is fine there. why to lie, try to satisfy to hang up the call early?

· sir whatever the issue is, will be resolved by tomorrow 12 noon – are you making fun o[censored]s? or promising chocolate for kid? how many days passed? are you going to way off my bill or increase the due date of my bill.

· sir modem is not in stock, will be resolved by today evening – this is the latest (called up now) today you will have another new answer with you. really it is disgusting to have your connection. do it today.


What i understood by your answers in last three days is that your team, company and its services are not genuine. but your sales is very strong in lying and selling the product like beggars saying it is good after sales as well sir. i guarantee you sir and bla bla…but bow he is not picking up the phone now and if he picks up then says contact to customer care, i can’t help you.

Please check in the details, calls, your executives involved, there seniors to solve this.

There is no point in writing mail and having discussion with people and team like you, where the whole team and people are dishonest.

You cannot grow or stay for long time in the market with these type of approach towards customer and business attitude.

Do it asap, solve the issue and finish it off.


Raghavendra patil
[protected]