[Resolved]  Havells India — Installation of Water Heater

Address:743329

I have purchased a Water heater on 23/11/2016, My Call No FK233799, Customer Id-[protected], I got a Sms that Your Call No has been resolved, on 24/11/2016.
I got a call from Havells Kolkata office ([protected]) on 24/11/2016 They told me please ignore that SMS, Technician will be come to your house on 26/11/2016, But No One Technician came to My House to Install.

Then I called to Havells Kolkata Office on 26/11/2016, Then They told me Technician will be come on 28/11/2016 100% sure.

But Till Now No One Technician came to my house to Install & also No One inform me that they did not came for any reason.
I leave my Office 2days for this Installation, But No One from Havells inform me that they did not come.

At this moment What Should I do ?

I never think when I purchased, that the reputed company Havells service is so bad,
Sorry to say but is true that Havells service is very poor and also irresponsible.
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Jan 2, 2017
Complaint marked as Resolved 
Havells India customer support has been notified about the posted complaint.
Verified Support
Nov 29, 2016
Havells India Customer Care's response
Dear Sir (milan2016),

We're sorry to hear about your experience. Please expect a call from our representative shortly, we will ensure all possible help.

Regards,

Team Havells
Nov 30, 2016
Updated by milan2016
I received a Call from Havells Kolkata Office[protected] yesterday, He told me that Techncian will be come to your house on 30/11/2016 at 11am and it is 100% confirm.
But No one Technician come to my home till now, and No one call / SMS me to inform that Technician will be not come .
Same things repeat again and again daily.
If you cannot install the water heater, So inform me in written,
if you do not take necessary step immediately, I will complain at Consumer Forum to start case against your Company.
Verified Support
Dec 02, 2016
Havells India Customer Care's response
Dear Sir (milan2016), ,

We hope your concern is resolved. Please drop us an email at havells.[protected]@gmail.com in case you need any further assistance.

Regards,
Team Havells
Complaint comments 

Comments

I raised a complaint, your service executive could not attend it the first time due to some personal problems. After coming back when i lodged a complaint he threatened to kidnap me from my home. I am spell bound, never faced such problems from any other company. His name is mojjafar hussain- phone number is [protected].
Havells India Customer Care's response, Dec 6, 2016
Verified Support
Dear Sir (tanmoysss),

Sincere apologies for the inconvenience caused to you. Please share your complaint number and your area Pincode with us on havells.social@gmail.com. We assure you we will look into this right away.

Regards,

Team Havells
Havells India Customer Care's response, Dec 12, 2016
Verified Support
Dear Sir (tanmoysss),

We are still awaiting for your response. Please share your complaint number and your area Pincode with us on havells.social@gmail.com. We assure you we will look into this right away.

Regards
Team Havells
Havells India Customer Care's response, Dec 19, 2016
Verified Support
Dear Sir (tanmoysss),

We hope your concern has been resolved now. Please drop us an email at havells.social@gmail.com in case you need any further assistance.

Regards,
Team Havells
I am using this type of eurobreaker.But life is too short.If there is any life long model with reset facilty
Havells India Customer Care's response, Dec 14, 2016
Verified Support
Dear Sir/Ma'am (mummuali),

Thanks for reaching out to us.We request you to visit this link to get the detail regarding the product detail which you want to purchase.

http://www.havells.com/en/dealer-locator.html

Regards,

Team Havells

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