[Resolved] HDFC Bank — Atm displayed 'balance insufficient' but amount debited from iob account & not refunded | |||
We tried to draw Rs.4000 using IOB-ATM Card (Acc:[protected]) from HDFC ATM-Rathinapuri.The HDFC ATM showed 'Insufficient Balance' but Rs.4025/- was debited from IOB Acc[protected]. I raised this concern with IOB-Rathinapuri Branch and they said it will take 30 days for HDFC Bank to refund. Since I am running out of money, I have approached HDFC Bank Ganapathy Branch.They said that the failed transactions will be credited to the account on the same day.Please help to get my money. Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved Indian Overseas Bank customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
HDFC Bank — HDFC ATM Displayed 'Balance Insufficient' but amount debited from IOB Account & not refunded
Hi Team, We tried to draw Rs.4000 on 29/12/2015 using IOB-ATM Card (Acc:[protected]) from HDFC ATM-Rathinapuri.The HDFC ATM showed 'Insufficient Balance' but Rs.4025/- was debited from IOB Acc[protected]. I raised this concern with IOB-Rathinapuri Branch and they said it will take 30 days for HDFC Bank to refund. Since I am running out of money, I have approached HDFC Bank Ganapathy Branch.They said that the failed transactions will be credited to the account on the same day.Please help to get my money at the earliest possible. Dear Customer,
With reference to your complaint regarding a debit placed on your IOB savings account in spite of non dispensation of cash from an HDFC Bank ATM. Please follow the below process for claiming the funds:
1. Submit a complaint /dispute letter with the issuing bank [ i.e IOB branch where you hold the savings bank account.
2. The issuing Bank will then raise a charge back dispute / query on us (HDFC BANK) seeking the disputed transaction status.
3. If the transaction stands invalid as per your claim, the funds will be returned to the issuing bank, which would be credited to your account by your respective bank.
Assuring you of our best services always.
-Bejoy
HDFC Bank Customer Assistance.
With reference to your complaint regarding a debit placed on your IOB savings account in spite of non dispensation of cash from an HDFC Bank ATM. Please follow the below process for claiming the funds:
1. Submit a complaint /dispute letter with the issuing bank [ i.e IOB branch where you hold the savings bank account.
2. The issuing Bank will then raise a charge back dispute / query on us (HDFC BANK) seeking the disputed transaction status.
3. If the transaction stands invalid as per your claim, the funds will be returned to the issuing bank, which would be credited to your account by your respective bank.
Assuring you of our best services always.
-Bejoy
HDFC Bank Customer Assistance.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
58%
Complaints
32724
Pending
0
Resolved
18403
View all 32724 HDFC Bank reviews & complaints
+91 22 6160 6161
+91 22 2498 8484
Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
View all HDFC Bank contact information
We tried to draw Rs.4000 on 29/12/2015 using IOB-ATM Card (Acc:[protected]) from HDFC ATM-Rathinapuri.The HDFC ATM showed 'Insufficient Balance' but Rs.4025/- was debited from IOB Acc[protected].
I raised this concern with IOB-Rathinapuri Branch and they said it will take 30 days for HDFC Bank to refund.
Since I am running out of money, I have approached HDFC Bank Ganapathy Branch.They said that the failed transactions will be credited to the account on the same day.Please help to get my money at the earliest possible.